James Buan Email & Phone Number

National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes… Show more
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less

Makati, National Capital Region, Philippines

• Analyzed and monitored statistical information in a timely manner to ensure proper call allocation goals are met.
• As necessary made recommendations to the operations in charge regarding labor utilization.
• Make recommendations to operations from the consultant information, in which we monitor, that is disseminated through the implementation of downtime and overtime.
• Monitored and adjusted statistical reports through real-time displays and technical equipment.
• Participated in… Show more
• Participated in rapid response calls to minimize system downtime and regular updates to all levels of senior management of a global perspective.

Makati, National Capital Region, Philippines

• Monitored call queue trends, update staffing allocation to meet service commitments, communicate with Operations to act based on performance, identify schedule adherence risks to performance, all in real-time.
• As necessary made recommendations to the operations in charge regarding labor utilization, KPI’s etc.
• Made recommendations to operations from the consultant information, in which we monitor, that is disseminated through the implementation of downtime and overtime.
• … Show more
• Provided guidance to Floor Leads regarding schedule updates, staffing needs and off-phone activities within the day.
• Responsible for data entry and monitoring IEX on a real time basis to ensure performance is within pre-set parameters. Show less