Luisito Del Monte Jr. Email & Phone Number

Metro Manila, Philippines

Makati, National Capital Region, Philippines

Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc. Recruiting passive candidates through phone calls, emails, and general relationship-building. Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements..

Philippines

• Assessed credit ratings to determine client risk and eligibility, aligning with company policy.
• Answered numerous external customer calls per day, responding to queries knowledgeably andprofessionally to increase satisfaction and deliver smooth communications.
• Increased client base by providing expert advice during conferences and networking events.
• Scheduled initial consultations with clients to gather information, identify financial circumstances andpreferences.
• Maintained excellent client relationships by helping them with applications and recommendingappropriate deals.
• Simplified financial information to educate and guide non-technical clients.

Philippines

• Trained, coached, and mentored consultants to increase team productivity.
• Handled complex problems and issues by understanding root causes and implementing solutions.
• Co-managed third-party relationships to enhance awareness and accelerate market penetration withexisting and new programs.
• Supported varied projects as part of interdisciplinary teamwork with consultants and technicalspecialists.
• Established and maintained relationships with state agencies, private sector organizations and otherinterest groups.
• Conducted periodic project reviews and audits and maintaining accurate and timely project reporting.

National Capital Region, Philippines

• Validated investigations utilizing range of sources from both internal and external sources.
• Helped customers recover any money lost and protected clients from people aiming to defraud.
• Questioned customers without influencing answers or making clients feel interrogated.
• Maintained working knowledge of current fraud trends to recommend risk mitigation strategies tofinancial crime managers.
• Completed ongoing customer activity monitoring to identify unusual or suspicious activity related tofraud.
• Maintained detailed case log of investigation activities for reference and documentation.

National Capital Region, Philippines

• Maintained productive relationships with existing customers through exceptional follow-up aftersales.
• Boosted client retention, establishing sales goals, and securing targeted rates.
• Generated sales by prospecting leads, cold calling and closing deals.
• Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needsand requirements.
• Assisted customers with product-related questions, feedback, and complaints.
• Built rapport with customers through courteous and professional communications.

Cavite, Calabarzon, Philippines

• Addressed customer questions, problems, and complaints in person and via phone to maintainpositive relationships and support smooth communications.
• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
• Shared comprehensive brand and product knowledge to maximize sales.
• Negotiated and closed deals with minimal required support from sales and finance managers.
• Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needsand requirements.
• Performed well at quality assurance evaluations by continuously actioning performance feedback todrive personal improvement.