Luisito Del Monte Jr. Email & Phone Number

Metro Manila, Philippines

Makati, National Capital Region, Philippines

Sourcing of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc. Recruiting passive candidates through phone calls, emails, and general relationship-building. Conducting pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements. Organizing and keeping of candidates’ files, tracking their activities, opportunities, and references. Maintaining a record of candidates sourced through the SS Tracker. Creating end of day reports of productivity and results.

Philippines

• Assessed credit ratings to determine client risk and eligibility, aligning with company policy.• Answered numerous external customer calls per day, responding to queries knowledgeably andprofessionally to increase satisfaction and deliver smooth communications.• Increased client base by providing expert advice during conferences and networking events.• Scheduled initial consultations with clients to gather information, identify financial circumstances andpreferences.• Maintained excellent client relationships by helping them with applications and recommendingappropriate deals.• Simplified financial information to educate and guide non-technical clients.• Weighed risks and benefits of various products to choose best service for clients.• Negotiated purchase and sale of minerals and metals on behalf of clients to acquire cost friendlyprices, benefiting both parties.• Kept personal, sensitive, and financial information of clients safely stored on database to maintainaccurate records, in compliance with data protection laws.• Assisted in preparing financial models to predict future economic conditions.

Philippines

• Trained, coached, and mentored consultants to increase team productivity.• Handled complex problems and issues by understanding root causes and implementing solutions.• Co-managed third-party relationships to enhance awareness and accelerate market penetration withexisting and new programs.• Supported varied projects as part of interdisciplinary teamwork with consultants and technicalspecialists.• Established and maintained relationships with state agencies, private sector organizations and otherinterest groups.• Conducted periodic project reviews and audits and maintaining accurate and timely project reporting.• Carried out data analysis and assessment and presented results to management.• Interfaced with client leads and became trusted advisor or confidant to client.• Collaborated with marketing communications consultant, reviewing, and editing all marketingmaterials to verify accurate branding and industry image.• Optimized processes and organization structures to facilitate maximum profitability.• Helped with enhancing existing programs by conceptualizing, developing, and implementing strategicand value-adding components.• Acted as thought leader in anticipating changing industry trends and refining and creating programs tokeep pace.• Compiled information and produced graphs to assist with financial reporting and budgetarymanagement.• Modelled business processes to identify strengths, weaknesses, and opportunities for improvement.• Advised senior management on facilities needs and delivered ongoing operational support.• Investigated issues impacting organizational operations and service delivery to understand rootcauses, prepare detailed reports and recommend corrective actions.• Cultivated work environment focused on personal responsibility, continuous improvement anddelivering high-quality results.• Monitored staff performance and developed improvement plans.

National Capital Region, Philippines

• Validated investigations utilizing range of sources from both internal and external sources.• Helped customers recover any money lost and protected clients from people aiming to defraud.• Questioned customers without influencing answers or making clients feel interrogated.• Maintained working knowledge of current fraud trends to recommend risk mitigation strategies tofinancial crime managers.• Completed ongoing customer activity monitoring to identify unusual or suspicious activity related tofraud.• Maintained detailed case log of investigation activities for reference and documentation.• Analyzed data for discrepancy and accuracy, determining next steps for further investigations.• Conducted thorough investigations into financial records and suspected malfeasance.• Engaged with other banks and financial institutions about reports of fraudulent behavior.• Produced and presented detailed reports of investigative findings.• Responded to complex queries from customers and stakeholders promptly within agreed timescales.• Thoroughly investigated suspicious activity and potential fraud.• Closely examined extensive financial data for signs of fraud.• Reviewed transaction monitoring reports for suspicious activity.• Liaised with customers victimized by high-value or complex scams or frauds, providing most optimaloutcomes.• Maintained up-to-date knowledge of current fraudulent practices and tools.• Partnered with business and relevant functions to identify, assess, and manage risks within agreed riskappetite using Bank framework.

National Capital Region, Philippines

• Maintained productive relationships with existing customers through exceptional follow-up aftersales.• Boosted client retention, establishing sales goals, and securing targeted rates.• Generated sales by prospecting leads, cold calling and closing deals.• Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needsand requirements.• Assisted customers with product-related questions, feedback, and complaints.• Built rapport with customers through courteous and professional communications.• Performed well at quality assurance evaluations by continuously actioning performance feedback todrive personal improvement.• Assisted customers with product-related questions, feedback, and complaints.• Built rapport with customers through courteous and professional communications.• Addressed customer service enquires quickly and accurately.

Cavite, Calabarzon, Philippines

• Addressed customer questions, problems, and complaints in person and via phone to maintainpositive relationships and support smooth communications.• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.• Shared comprehensive brand and product knowledge to maximize sales.• Negotiated and closed deals with minimal required support from sales and finance managers.• Guaranteed first-class customer service, enthusiastically anticipating, and catering to customer needsand requirements.• Performed well at quality assurance evaluations by continuously actioning performance feedback todrive personal improvement.• Assisted customers with product-related questions, feedback, and complaints.• Built rapport with customers through courteous and professional communications.• Addressed customer service enquires quickly and accurately.