Justine Mae Paloma Email & Phone Number

National Capital Region, Philippines

• Facilitating day-to-day Senior Recruiter Training
• Assessing senior recruiters' performance
• Preparing day-to-day reports
• Coordinating with stakeholders regarding updates, changes, and follow-ups
• Coordinating with different departments regarding the training and performance of the senior recruiters

Mandaluyong, National Capital Region, Philippines

• Facilitated day-to-day Foundation and Communication Skills Training
• Created and updated training materials as requested by stakeholders and clients
• Gathered and analyzed data to improve trainee performance and training module efficiency
• Assessed candidates’ communication skills based on the needs of the campaigns
• Conducted upskill, refresher and remedial training sessions focused on communication or foundation skills
• Coordinated with the client directly for campaign updates, changes, and follow-ups

Pasig, National Capital Region, Philippines

• Managed day-to-day training operations to achieve best training experience for candidates.
• Supervised 10 trainers, handling 20 trainees per batch.
• Determined and implemented new training strategies, procedures and materials based on organizational and clients’ needs.
• Reduced customer complaints and designing new training guidelines and curriculum affecting customer service.
• Coordinated with HR admin and operations management team in creating complaints reduction policies.
• Conducted re-training sessions for outliers and gauging success rate of said sessions by monitoring their performance.