Anne Arnold Email and Phone Number
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Highly motivated, creative and versatile Service and Performance Manager with two decades of experience in a large variety of global performance improvement initiatives. Skilled in building productive working relationships with clients and staff. Unique ability to identify risks in performance and develop improvement plans.Recognized globally for contributions in the development of global Incident and Problem Management solutions. International expertise in applying the techniques of business process re-engineering and total quality management to improve service delivery. Lead the organization through successful Quality Management audits and contributed to the accomplishment of ISO certification. Direct customer interface performing many tasks to support management as well as the customer.Specialties: ITIL Practitioner Support and Restore, Global, Team Development and Cohesion, Leadership, Coaching and Mentoring, Identifying and Managing Operational Risk, Standards Compliance, Analytical Skills, Metrics Development, Data Governance, Business Intelligence, Process Improvement, Customer SuccessI love to use DATA to drive decisions and optimization.
Dxc Technology
View- Website:
- dxc.technology
- Employees:
- 88721
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Global Cyber Security. Risk And GovernanceDxc TechnologyMichigan, United States
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Global Cyber Security. Risk & GovernanceDxc Technology Oct 2023 - PresentUnited States
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Enterprise Information SecurityDxc Technology Aug 2020 - Present
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Techical ConsultantDxc Technology Apr 2017 - Aug 2020Pontiac, MiGlobal Service Management Technical ConsultantOperations Lead: Global Problem ManagementProgram Lead. AMS Top 50 Critical Systems ReviewAssistant Coordinator. Service Organization Controls (Audit and Remediation)
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Technology Consultant IiiHp Enterprise Services Nov 2009 - Mar 2017Continuing Year over Year Operational Excellence (FY2014):Additional Reduction of Critical Incidents by 36%Additional Reduction of Business Impact by 13%Working with EMEA and APJ to help build a global standard in metrics and delivery.FY2013:Reduction of Critical Incidents by 35%Reduction of Business Impact by 60%Drive Operational Excellence (2012):Decreased Midrange Critical Incidents by 25%Decreased Midrange Critical Business Impact by 34%Decreased Software (Capability) Critical Incidents by 77%Establish Global Measurements (2012):Representing over 250 customers, establish measurements to help the Wintel, UNIX and Software capabilities understand performance, to generate actions for improvement.Establish Global Problem Management (2012):Representing over 250 customers, establish the monthly/weekly cadence associated with the Global Scorecard (which represents Technical Capability performance), workshops and high-level detail of AMS ITO Midrange Problem Management (PbM) responsibilities. -
Technical ConsultantHp Jul 1999 - Nov 2009Member of the Global Service Management organization servicing the General Motors account, supporting the organization, focusing on Incident and Problem Management and streamlining process to optimize performance and improve customer satisfaction.
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System AdministratorEds, An Hp Company Jul 1999 - Jul 2001Supporting Network Operating systems in Novell and Microsoft Active Directory
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Network AdministratorComerica Mar 1999 - Jul 1999• Assist in the Y2k efforts and Comerica Bank Standardizations.• Working in both Novell 3x and 4x environments. Upgrading to the 4x environment for Y2k compliance.• Creation/completion NDS. Focusing on the completion of the One Detroit Center in Detroit – a corporate building. Projects in Michigan, Texas, California, Illinois and Florida.• Provide support to the technical teams performing the PC, server and printer installations.• Provide end-user support.• Standardize/maintain the NDS after installation.
Anne Arnold Skills
Anne Arnold Education Details
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Business, Computers -
Psychology
Frequently Asked Questions about Anne Arnold
What company does Anne Arnold work for?
Anne Arnold works for Dxc Technology
What is Anne Arnold's role at the current company?
Anne Arnold's current role is Global Cyber Security. Risk and Governance.
What is Anne Arnold's email address?
Anne Arnold's email address is an****@****hpe.com
What is Anne Arnold's direct phone number?
Anne Arnold's direct phone number is +124850*****
What schools did Anne Arnold attend?
Anne Arnold attended University Of Phoenix, Oakland University.
What are some of Anne Arnold's interests?
Anne Arnold has interest in Social Services, Children, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Anne Arnold known for?
Anne Arnold has skills like Itil, Service Delivery, It Service Management, Incident Management, It Outsourcing, Disaster Recovery, It Operations, Business Process Improvement, Active Directory, It Management, Problem Management, Data Center.
Who are Anne Arnold's colleagues?
Anne Arnold's colleagues are Joyeeta Roy, Irlapati Sudheer, Aik Hong Koay, Gordon Rowell, Balaji Arun Pachipulusu, Cecilia Murphy, Shiney Sterling.
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