• Responsible for the communication centre by handling internal and external communication for guests and relaying the necessary information to the respective department.• Managing the switchboard operations to ensure all calls are received and redirected to the required personnel.• Handling accommodation and restaurant reservations as per required specifications to guarantee guest satisfaction.• Ensuring accurate billing of guest room charges and usage of credit facilities.• Providing outstanding guest experience through answering guest queries, escalating complains and providing accurate information as necessary• Proving daily departure reports and weekly call log weekly reports for information management.• Supporting various units to ensure continuous service management including guest relations, cashiers, reservations and front desk.• Any other duties as assigned by management.

I worked in the five major departments of the Hotel:FRONT OFFICE DEPARTMENT Check in and checkout guests from the hotel Preparing and booking reservations for guests Receiving walk in guests Providing information on hotel facilities from enquiries at the Guest relation desk Ensuring excellent service expectations to repeat hotel customers and VIPs FOOD AND BEVERAGE PRODUCTION Preparation of various cuisines Handling guest meals with utmost level of safety and cleanliness Accurate and timely service of food and beverageFOOD AND BEVERAGE SERVICE DEPARTMENT  Receiving and directing guests to their table Taking meal orders from guests and sending them to the kitchen Assisting guests with understanding the various items on the menuHOUSEKEEPING DEPARTMENT Support housekeeping manager in supervising the housekeeping team Cleaning rooms by following the required procedures to ensure the rooms were read to be occupied Folding, color coding and organizing linen and placing them in the respective placesLAUNDRY DEPARTMENT Operating the washing and drying machines for guest and hotel laundry Folding linen using a calendar machines Sorting laundry for the various hotel departments and cleaning accordingly to required standards