Anne Paparella Email & Phone Number

San Antonio, Texas Area

• Eliciting requirements from subject matter experts• Writing business requirements for a web-based request management system• Writing functional requirements for a Microsoft Access-based QA scoring application• Documenting business workflow processes • Collaborating with line of business, vendor and technology contacts to determine source-system information and formulas for call center reporting metrics • Analyzing reporting data for completeness and accuracy • Validating final reports for accuracy and adherence to requirements• Communicating project status to all levels of management through weekly conference calls

San Antonio, Texas Area

• Analyzing technical specifications and business requirements to ensure comprehensive test coverage• Manual testing of web- and mainframe-based financial software, with a focus on default servicing (loss mitigation, bankruptcy, foreclosure)• Test process management using HP Quality Center 9.2 and HP ALM 11.0, including:REQUIREMENTS TRACEABILITY: ensuring requirements coverage by tracking Test Lab instances to Technical Elements and Functional Requirements; tracing defects to corresponding requirementsTEST PLAN DESIGN: writing manual tests in Test Plan Module; parameterizing manual tests with a focus on reusabilityDEFECT MANAGEMENT: logging defects, adding comments, changing status; routing tickets to appropriate contacts; responding to clarification requests from the developersREPORTING FUNCTIONS: generating test execution graphs and charts; generating defect status graphs and charts• Developing department standards and procedures in conjunction with department leadership• Creating internal training documentation for HP ALM 11.0• Providing sizing estimates for test design and execution• Managing work assignments for 7 onshore and 10 offshore testers• Meeting weekly with developers and analysts to review technical documentation• Creating job aides detailing complex tasks for use by other testers

Albuquerque, New Mexico Area

Performed the duties as described below under Subject Matter Expert, plus the following:• Analyzed issues reported by users in test and production environments• Principal or contributing business decision maker for all scheduled deployments and hot fixes • Planned and coordinated user acceptance testing and regression testing activities companywide• Coordinated deployments of multiple code drops to virtual test environments to allow for simultaneous testing of separate deployments• Defect management using TestTrack Pro and Quality Center• Conducted test cycles within strict deadlines to meet production deployment goals• Communicated continually with project managers, business stakeholders, and off-shore QA and development teams (located in Hyderabad)• Evaluated HTML Editors for possible integration into web application• Participated in weekly calls with executives, providing updates on technology initiatives• Browser testing: IE8 compatibility, tabbed-browser navigation

Albuquerque, New Mexico Area

• Assisted in all stages of the software development lifecycle• Participated in requirements building and elaboration • Created test plan and test cases; reviewed/approved those written by other members of the team• Visualized theoretical situations to determine ease of workflow and suitability of prospective enhancements• Evaluated software for usability; recommended changes to development team• Advised stakeholders with business decisions based on feasibility within timeline and value to the project • Responsible for quickly learning new functionalities and then training more than 100 employees across the country prior to deployment• Effectively communicated technical information to non-technical audiences using Lotus Notes email, ReadyTalk webcasts, corporate wiki and in-person presentations• Trained editors of varying tenure on new editorial platform• Developed training materials for editorial platform enhancements• Developed procedures to increase efficiency companywide• Recorded and elaborated “wish list” requests from users• Performed administrative functions such as: maintenance of system preferences and user permissions, product creation and account updates

Jersey City, New Jersey

• Coordinated primary testing activities for web-based editorial platform- Wrote test cases based on requirements- Executed manual test cases- Planned and coordinated UAT activities with more than 13 users from 8 locations- Led knowledge transfer to testing team in Hyderabad (after department was outsourced)• Visited pilot bureau and performed onsite user support during system roll-out• Assisted the training department with development of training materials

Dallas/Fort Worth Area

• Selected by upper management to participate in the first round of user feedback for new editorial platform• Performed ad hoc testing of custom macros and Lotus Notes enhancements created for the editorial team • Troubleshot technical problems• Implemented procedures to increase department efficiency• Resolved client issues• Provided on-going training of employees

Greater Philadelphia Area

• Interacted with customers daily, providing knowledgeable customer service• Mentored newer employees• Proofread press releases for grammatical errors