Anne Ringgaard Email & Phone Number

Copenhagen, Dk

Requirements Manager / Test Manager @ Danske SpilJanuary 2024 - July 2024:• Successfully developed and reviewed acceptance criteria for 600 Tender requirements (functional and non-functional) in close collaboration with stakeholders, ensuring clarity and alignment with project scope.• Led quality assurance processes, maintaining consistency and coherence across all requirements.• Presented on the importance of quality assurance and the derivation of acceptance criterias, highlighting best practices.• Utilized advanced Excel macros and formulas to manage and track the status of the rather significant data amounts, ensuring comprehensive tracking of progress, consistency and a structured workflow.• Review of Tender material

• Performing requirements specification and stakeholder management• Consulting the client in process optimization and improving onboarding documentation• Performed explorative tests in relation to UX tasks

• Identification of tasks that can be advantageously automated.• Coding in Python• Coding in Linux• Debugging and review of scripts• REST API requests in Postman• Attained domain knowledge within Network Automation, Active Directory, ISO27001, Cyber Security, Controls, investigation and Surveillance• Translated business needs into technical solutions

Roskilde, Sjælland, Danmark

• Collecting and analyzing significant amounts of data using SQL queries in Arcsight. • Liaison between our Product Owners and technicians• Onboarding our internal staff onto our new platform, Elasticsearch by hosting introductions and Q&A sessions. • Performed anthropological research on site to identify implementation risks and presented solutions and process optimizations that could mitigate them.• Journey mapping and suggesting possible improvements to aid the onboarding experience.

København, Hovedstaden, Danmark

• Responsible for responding to inquiries from users through Nabohjælp's inbox and phone.• Explorative testing and defect reporting• Co-designing the app from idea to product and hereafter iteratively improving the user interface.• Finding workarounds on the spot, navigating the user around occurring bugs.• Beta-testing and developing prototypes, as well as presenting them to various stakeholders verbally and in writing.• Providing documentation of all our standard responses and procedures, reducing our response time for citizen inquiries.