Annie Ruiz Email & Phone Number

Oxford, Pa, Us

Jenkintown, Pa, Us

Jenkintown, Pa, Us

Collaborate within Project Management Office and across organizational departments to identify and prioritize projects for inclusion in project pipeline; Manage projects for various donor/partner-facing and operational teams as well as external partners; Collaborate with IT teams to gather requirements for and test innovative product solutions that introduce efficiency and improved user experiences.

Jenkintown, Pa, Us

Established relationships with department contacts across organization, managing projects and supporting system and process enhancements; Obtained Project Management Professional certification through Project Management Institute.

Jenkintown, Pa, Us

In the senior role, in addition to existing associate responsibilities, I managed a comprehensive training documentation effort for the Donor Relations team. This included collaborating with key team stakeholders to finalize a process for identifying, creating, reviewing, and aggregating standard operating procedures. The project resulted in over 180 process documents and coincided with the beginning of an org-wide Quality Assurance and process documentation initiative. Donor Relations was equipped to quickly convert the 180+ process documents into the org-approved standard formats, exemplifying team organizational skills and excellent process knowledge for the rest of the organization.

Jenkintown, Pa, Us

Delivered focused customer service to Donor-Advised Fund account holders and organizational partners; Presented service-level, call center, and inbound inquiry analysis to departmental audiences; Managed department queue intake and facilitated phone and email response; Trained new and seasonal employees during onboarding and on an as-needed basis; Developed quality assurance procedures to measure compliance and prioritize continuous improvement; Coordinated department project portfolio and process updates.

Los Angeles, Ca, Us

Tutored K-12 students in after-school math enrichment setting.

Troy, Michigan, Us

Facilitated instruction and classroom management for teacher vacancies across the School District of Philadelphia.

Coordinated project strategy, implementation, analysis, and reporting for digital outreach initiatives: Monitored website analytics and track efficiency metrics on Tableau and Adobe Analytics; Produced reports for internal and external stakeholders, including senior leadership and donors; Collaborated with intelligence team to visualize research for various audiences.

Cultivated relationships with mid-level financial partners through tailored stewardship strategy; Prioritized fundraising activity based on comprehensive caseload management; Prepared written content for monthly gift acknowledgment letters.

Cedar Rapids, Ia, Us

Managed on-site university Phonathon programs; Recruited, hired, trained, supervised, and evaluated student employees; Reported on daily, weekly, and project-to-date progress of program and specific calling segments; Collaborated with internal team, implementing best-practice approaches for client satisfaction and program success.

Fort Worth, Texas, Us

Selected and trained by Leadership Team as "In-Store Expert" to aid in new Point of Sale software training; Provided creative and consistent customer service; Promoted the Pier 1 Rewards Credit Card on sales floor and activated new customer accounts.

Developed current customer profiles drawing from in-shop observations and survey results; Conducted competitor research; Evaluated attitudes and behavior of potential customers, namely expatriates living in Nepal; Assessed company's current use of social media.

Mechanicsburg, Pa, Us

Served as lead caller for Spring 2011, Fall 2011, and Spring 2012 calling semesters; Planned and facilitated communication workshop; Developed familiarity with CAMPUSCALL software; Accounted for 453 pledges, 1,283 conversations, and over $72,595 raised as of May 2012.

Mechanicsburg, Pa, Us

Demonstrated proficiency in Microsoft Excel by compiling supplemental information for professor’s research; Performed basic administrative tasks.

Prepared copy for various non-profit clients; Performed administrative tasks as needed; Created a series of status updates for various non-profit Facebook pages.

Global, Us

Mapped call center processes utilizing Microsoft Visio; Conducted interviews with staff, observed phone systems, and reviewed training materials to aid mapping.