Anne Smith, Cphr, Shrm-Cp Email & Phone Number

Vancouver, Bc, Ca

North Vancouver, British Columbia, Canada

Creates and nurtures influential partnerships with operational managers to ensure the success of their departmental people related plans and approaches. Executes people-centric programs in line with corporate culture initiatives and overall people strategy.Identifies trends, opportunities and risks which may impact assigned business group. Resolves issues through root cause analysis with a positive, collaborative, informed point of view, to implement effective, sustainable… Show more Creates and nurtures influential partnerships with operational managers to ensure the success of their departmental people related plans and approaches. Executes people-centric programs in line with corporate culture initiatives and overall people strategy.Identifies trends, opportunities and risks which may impact assigned business group. Resolves issues through root cause analysis with a positive, collaborative, informed point of view, to implement effective, sustainable solutions.Collaborates with Manager HR Business Partner for client group to ensure integrated approaches are used to support strategies and tactical plans across the entire client group at all levels of leadership. Uses data and insights to assess the impact of HR programs and initiatives, and course correct where necessary. Show less

Vancouver, British Columbia, Canada

Acted as a single point of contact and intermediary for leaders and employees in the US and Canada. Provided coaching to executives and managers on the resolution of sensitive employee relations matters. Led department in partnership with Vice President, People and serves as VP backup. Managed People Business Partners and junior team members. Key projects: preparing for organizational shifts, implementing use of existing technologies to improve efficiency and more timely hiring and off… Show more Acted as a single point of contact and intermediary for leaders and employees in the US and Canada. Provided coaching to executives and managers on the resolution of sensitive employee relations matters. Led department in partnership with Vice President, People and serves as VP backup. Managed People Business Partners and junior team members. Key projects: preparing for organizational shifts, implementing use of existing technologies to improve efficiency and more timely hiring and off boarding.Proactively collaborated with business leaders to create, identify, or enhance people strategies. Leveraged analytics, research and expertise to inform executive decisions related to compensation, engagement, and headcount actions. Evaluated the impact of proposed changes on employees, and managed change to create desired impact. Key work: quarterly bonus calculations, annual performance review and merit planning, monthly leadership training.Monitored and interpreted legal compliance and future applicable laws, regulations and institutes changes for those affecting People operations in the US and Canada. Scanned the broader business environment on an ongoing basis for trends and issues that may affect talent management in the organization. Major project: annual updates to US and Canada handbooks and benefits to align with current and anticipated changes. Show less

Chicago, Illinois

Ensured smooth operations to support HR Business Partners, Organizational Development, and Comp & Benefits. Identified and implemented process improvement to expand support for HR and AMA business units. Managed special projects to leverage technology for process automation, streamline activities, and enhance efficiency. Role successes: implemented no-cost employment verification outsourcing, saving HR 20+ hours per month, satisfied internal audit and corrected U.S. Form I-9 retention… Show more Ensured smooth operations to support HR Business Partners, Organizational Development, and Comp & Benefits. Identified and implemented process improvement to expand support for HR and AMA business units. Managed special projects to leverage technology for process automation, streamline activities, and enhance efficiency. Role successes: implemented no-cost employment verification outsourcing, saving HR 20+ hours per month, satisfied internal audit and corrected U.S. Form I-9 retention practices, supported policy manual updates and advised as HR Core Team & UAT tester for enterprise wide off-boarding processes.Managed direct reports on HR operations and reception staff including selection, training/development, and performance objectives and appraisals. Successful project: reallocated responsibilities to prevent gaps in service during staffing shortages and COVID-19 transition to work from home, developed Staff Assistant for ongoing role expansion.Managed internal employment agreements & contracts with outside vendors, including direct support for CHRO and Vice Presidents of Human Resources. Created documentation for terminations including severance packages. Handles HR budgeting & forecasting. Liaised with Employee Resource Groups and oversees delivery of Service Award Program. Increased enterprise awareness of HR topics including off-boarding, labor policies, employee perks, etc., though SharePoint. Human Resources department equity & engagement survey response, development of updated mission statement and strategies to embed equity in HR Operations. Show less

Chicago, Illinois

Advised leadership across markets on leaves, accommodations, and best practices. Managed attendance records and intermittent leaves of absence for 200 employees to ensure compliance with local, state and federal laws and regulations.Created on-boarding for visually impaired and deaf employees by partnering with corporate Accessibility QA, regional ER, market HR, and local leadership to ensure a welcoming experience and compliance with the ADA and state regulations. Ensured… Show more Advised leadership across markets on leaves, accommodations, and best practices. Managed attendance records and intermittent leaves of absence for 200 employees to ensure compliance with local, state and federal laws and regulations.Created on-boarding for visually impaired and deaf employees by partnering with corporate Accessibility QA, regional ER, market HR, and local leadership to ensure a welcoming experience and compliance with the ADA and state regulations. Ensured ongoing compliance and enhancements under the FMLA, ADA, ACA, state laws and other regulations to safeguard employee development and accommodations, including training line managers and facilitating formal feedback between protected employees and regional ER teams. Assisted in investigations relating to business conduct, attendance, risk assessment and policy violations. Resolved team conflict and influenced leadership during change and reorganization.Owned recruiting for internal, transfer, and external hires, including staffing increase for 5 retail holiday seasons, for 200+ new employees and role changes over 24 months. Increased local staff size 28% in 3 years to meet demand.Trained line managers throughout Chicago market on workforce management system (Kronos, Merlin), LOA, benefits and performance management. Onsite HR resource for policies, benefits, employee concerns, and payroll. Show less

Chicago, Illinois

Revamped emergency response planning for flagship location of 250+ employees in partnership with loss prevention, risk management and leadership to create sustainable procedures and hone best practices in time for 2012 NATO Summit.Owned schedule for team of 75+ nonexempt sales employees, processed shift updates, and managed employee availability in partnership with leadership, producing efficient staffing and clear communication of team schedules.

Chicago, Illinois

Mentored and trained new managers, coached and developed part time employees for promotion. Owned staff performance evaluation, including recognition, warnings and informal feedback.Led staff emergency response in partnership with law enforcement and leadership. Partnered with New York-based HR and risk management teams to resolve employee concerns, policy violations, conflicts with management, recommendations for corrective action, etc. Interviewed, hired, trained, scheduled… Show more Mentored and trained new managers, coached and developed part time employees for promotion. Owned staff performance evaluation, including recognition, warnings and informal feedback.Led staff emergency response in partnership with law enforcement and leadership. Partnered with New York-based HR and risk management teams to resolve employee concerns, policy violations, conflicts with management, recommendations for corrective action, etc. Interviewed, hired, trained, scheduled and supervised 100+ part-time Ushers and Security Guards to safely admit and seat diverse audiences. Responded to and resolved customer concerns. Show less

Chicago, Illinois

#1 Leader in store inventory assessments for Vegan Attachment Parenting small business. Received and tagged incoming merchandise.Trained new employees on products, performance, sales techniques, and POS systems (Celerant Real Time Retail).Addressed customer complaints and concerns. Provided management consultation to business owners.Demonstrated products to customers, delivered thoughtful instruction and personal attention for intimate items including nursing and maternity… Show more #1 Leader in store inventory assessments for Vegan Attachment Parenting small business. Received and tagged incoming merchandise.Trained new employees on products, performance, sales techniques, and POS systems (Celerant Real Time Retail).Addressed customer complaints and concerns. Provided management consultation to business owners.Demonstrated products to customers, delivered thoughtful instruction and personal attention for intimate items including nursing and maternity garments, breast pumps and baby carriers. Show less

Newport, Rhode Island

Prepared seating areas and decorative displays. Supplied guest service, coat check, and set-up and breakdown of events. Represented Theatre Company at events ranging from small corporate parties to large weddings & receptions. Interacted directly with the public, sold tickets, answered questions, and provided environmental entertainment.Led 1500+ tours in various living history roles and performed in murder mysteries to inform and amuse guests.

Des Moines, Iowa

Revitalized storage systems. Maintained inventory of expensive theatrical lighting instruments with zero department equipment loss or student injury.Trained and directed lab students on proper techniques. Ensured student designers were prepared for production.

Des Moines, Iowa

Provided floor security and enforced university, state, and federal policies. Planned educational and social events.Served and guarded safety of 30+ upperclassmen as a sophomore undergraduate student.

Master Of Business Administration - Mba, Management

Activities and Societies: Secretary and Founding Colonist, Alpha Kappa Psi - Professional Business Fraternity GPA: 3.9

Continuing And Professional Education, Human Resources Management And Services

SHRM-CP Certification Preparation Course

Bachelor Of Fine Arts, Musical Theatre; Concentration: Tech & Design

Activities and Societies: President, Fiderlick Dramaturg Drake Theatre People GPA: 3.7