Working within a busy contact centre environment with a ledger of 480 customersMaking outbound calls to customers ensuring accounts are kept up to dateTaking inbound calls from customersHandling queries and escalationsReporting of findingsConflict managementUsing in house bespoke systems effectivelyEnsuring targets are met and exceededArranging payment plans and agreements as appropriate

Working within strict security protocols to ensure the safety and security of both prisoners and colleagues at all timesProven conflict management skills to a high level, de-escalation of volatile situationsAble to provide detailed reports/ police statementsExcellent communication skills, working in groups or 1-2-1 with prisonersDay to day time management, enabling a smooth regime within a unitC&R trained ( control and restraint)First responder trained for medical needsDisciplined and reliable at all timesExperienced in search techniques for both environment and person searchAble to deal with a range of diversities including religions, ethnicities, addictions and mental healthProven success with wellbeing issues

• Part of the Government Work Programme assisting those on work related benefits to gain sustainable employment• 1 to 1 support and guidance, mentoring and development of employability skills• Creation and tailoring of action plans ensuring individuality for each clients requirements• Ensuring strict Data Protection policies are adhered to• Providing support using Safeguarding and Duty of Care policies• Accurate reporting and recording of clients personal development• Liaising with outside businesses and organisations, forming and maintaining of these relationships• Learning and Development with clients including Interview skills, IT skills and In Work skills• Non-judgemental and empathetic approach to all clients • Conflict management skills used on a daily basis• Working with clients with both Physical and Mental Health diagnosis’s• Managing a diverse and substantial caseload effectively • Regular Gold and Platinum performer within the company over achieving on all targets• Effectively maintaining In Work support caseload to encourage sustainability

To source all volume recruitment requests from Lloyds, TSB and Nationwide. To take all candidates through the application/ interview process and ensure they are successfully offered.Liaise with each client to ensure best practise.Prepare all candidates for interview using training techniques, one to one support and regular communication.Develop the account, increasing revenue by direct sourcing along with advertising of positions.Promote and organise B2B developmentDevelop and design account guides and trackersNetwork with outside agencies ensuring a continuous talent pool of applicants

• Responsible for building successful relationships with 2 Local Authority clients to establish their recruitment requirements and then, following processes and procedures, ensure that these are filled according to the client's Service Level Agreement. Within this process, candidates are sourced either directly by Second Tier Partner Suppliers or from the Reed Specialist Recruitment network of offices and where relevant, third tier partner suppliers. Working in accordance with processes and procedures established by the client, I am accountable for ensuring that all of the administration and data management tasks associated with the effective management of an outsourced recruitment contract are completed to the established standard including:• Answering incoming calls from clients, the Reed Specialist Recruitment network of offices or second tier partner suppliers.• Assisting clients with the usage of bespoke systems.• Arranging interviews, communicating feedback, handling salary negotiations on behalf of a client.• Creating bookings on appropriate databases• Recording data on relevant systems and databases• Producing management information as required• Train RSR Consultants to use relevant systems that are essential to the recruitment process.• Hosting and attending various conference calls with high level clients.• Liaising with suppliers to obtain relevant CVs.• Working closely with account management to ensure a fluid process.• Completing Evaluation Of Service questionnaires and dealing with any issues which may arise.• Assisting the Team Manager/ Account Management team with high level issues and escalations.

• Responsible for a central team of 36 employees in the Attraction, Deployment and Exit of approximately 20,000 casual Royal Mail workers. I was responsible for setting up assessment days throughout England, Scotland, Wales and NI, liaising with Regional Coordinators to ensure locations and staff were arranged on behalf of the client. I also undertook the onsite training of my team and subsequent processes required to fulfil the clients needs as the contract requirements changed from Attraction to Deployment and finally Exit.• Liaising with the client and colleagues on a daily basis via Conference calls and e-mail. • Managing overall expectations of both internal and external stakeholders by ensuring KPI’s and SLA’s were met and executed to a high standard.• Arranging assessment days within tight timeframes.• Managing my team to a high level ensuring all processes are adhered to and client expectations met.• Identifying risks to service and managing accordingly within guidelines for both local and group business standards.• Trained all members of my team on bespoke systems.• Meeting deadlines and delivering work to an excellent standard.• Deploying approximately 20,000 temporary workers into Royal Mail sites throughout Great Britain and NI.• Managing the casual’s bookings during their contract of work.• Taking calls from casual workers/dealing with escalations and complaints on a daily basis.• Producing management information as required.• Managing Service Improvements to create a more effective working environment.• Managing the expectations of both my team and client on a daily basis.