Annette Hurt Email & Phone Number

Portland, Oregon Metropolitan Area

United States

· Participated as a user in multiple User Acceptance Testing events when upgrades, enhancements, development, and data fixes were needed to Oracle. Scope included creating and executing End to End and Track specific test scenarios, co-authoring MD50 documents, and logging IT tickets·On boarded, trained and solved day-to-day operational issues with Itron's Contract Manufacturers in the end-to-end repair process. Resolved reporting errors, implemented process changes, and participated in… Show more · Participated as a user in multiple User Acceptance Testing events when upgrades, enhancements, development, and data fixes were needed to Oracle. Scope included creating and executing End to End and Track specific test scenarios, co-authoring MD50 documents, and logging IT tickets·On boarded, trained and solved day-to-day operational issues with Itron's Contract Manufacturers in the end-to-end repair process. Resolved reporting errors, implemented process changes, and participated in regular meetings, guaranteeing follow up and driving resolution to problems.· Monitored warranties created upon shipment of forward production sales orders to ensure correct warranty in Service Contracts and Installed Base Oracle Modules Show less

United States

Performed warranty entitlement for Netgear hardware and issued RMAs for return and repair, utilizing custom programs and tools that interface to and queried the Oracle Installed BaseMonitored the RMA queue in the Remedy ticket tracking system. Provided updates to customers on the receipt, repair status, and return of their RMAs. Reduced total RMAs in queue from 800+ to less than 200 over 3-year period by hunting down and providing missing data and proof of delivery for repaired hardware… Show more Performed warranty entitlement for Netgear hardware and issued RMAs for return and repair, utilizing custom programs and tools that interface to and queried the Oracle Installed BaseMonitored the RMA queue in the Remedy ticket tracking system. Provided updates to customers on the receipt, repair status, and return of their RMAs. Reduced total RMAs in queue from 800+ to less than 200 over 3-year period by hunting down and providing missing data and proof of delivery for repaired hardware and utilizing features of Remedy to improve ticket status tracking.Solved inventory variances for Inventory Control, writing off no more than .05%.Performed receipt, repair, and ship transactions in OraclePerformed data cleansing of Oracle Installed Base, correcting over 10M records. Show less

Supported The Irvine Ca Office-Worked From Home In San Francisco

Processed inventory adjustments, sales orders, receipts, sub inventory transfers, internal requisitions and ship confirm transactions in Oracle 11i and R12 ERP systems. Maintained records using Microsoft Excel of all returned equipment belonging to third party leasing companies. Prepared all required documentation so third party assets could be shipped to lessors. Saved an average of $80,000 annually in potential late fees by returning inventory owned by third party lessors prior to deadlines.… Show more Processed inventory adjustments, sales orders, receipts, sub inventory transfers, internal requisitions and ship confirm transactions in Oracle 11i and R12 ERP systems. Maintained records using Microsoft Excel of all returned equipment belonging to third party leasing companies. Prepared all required documentation so third party assets could be shipped to lessors. Saved an average of $80,000 annually in potential late fees by returning inventory owned by third party lessors prior to deadlines. Ensured revenue recognition, timely invoicing and customer satisfaction by coordinating equipment relocations with 3PLs. Did data cleansing in preparation for company conversion from Oracle 11i to R12. Worked open RMA report to ensure all transactions were either processed or canceled prior to conversion. Show less

Union City, Ca

Conducted and reconciled physical inventories of returned equipment, consistently achieving zero variances. Maintained a supply of reconditioned equipment for resale, always meeting or exceeding quota. Enhanced customer satisfaction and maximized resources by providing parts to techs from end of lifecycle equipment. Trained material handlers, and office staff on Inventory Management and order processing in Oracle 11i. Used Microsoft Access to control storage, disposition, and tracking of… Show more Conducted and reconciled physical inventories of returned equipment, consistently achieving zero variances. Maintained a supply of reconditioned equipment for resale, always meeting or exceeding quota. Enhanced customer satisfaction and maximized resources by providing parts to techs from end of lifecycle equipment. Trained material handlers, and office staff on Inventory Management and order processing in Oracle 11i. Used Microsoft Access to control storage, disposition, and tracking of returned inventory. Optimized organization of physical storage space in warehouse, reducing time needed to locate inventory, using bin locators, color coding, and physical segregation of inventory by its disposition. Recognized by executive management as the subject matter expert at managing returned inventory. Selected to participate in cross functional group at corporate level, which was tasked with improving the returned equipment process. Shipped over 30,000 lbs of obsolete inventory each month to be recycled according to company environmental policy, ensuring that nothing went into landfill. Show less

Hayward, Ca

Developed long term, loyal relationships with third party storage vendors. Evaluated 3PL storage vendors to insure they were adhering to storage and handling requirements. Performed & reconciled quarterly physical inventories at 7 different offsite storage companies. Reduced inventory storage costs by 30% over a five year period. Approved invoices for handling and storage from third party vendors for payment. Processed inbound and outbound flow of returned assets to ensure they were… Show more Developed long term, loyal relationships with third party storage vendors. Evaluated 3PL storage vendors to insure they were adhering to storage and handling requirements. Performed & reconciled quarterly physical inventories at 7 different offsite storage companies. Reduced inventory storage costs by 30% over a five year period. Approved invoices for handling and storage from third party vendors for payment. Processed inbound and outbound flow of returned assets to ensure they were dispositioned properly. First in the company to post Excel spreadsheets of returned inventory on a shared network drive. Recognized as a best practice, and adopted company wide. Trained District Administrators on Inventory Management, both via webinars, and in front of live audiences using Powerpoint presentations. Show less

South San Francisco, Ca

Hired, trained and supervised a staff of 4 people. Processed sales orders and service contracts for over 40 sales reps and service techs, with monthly revenues between $500,000 and $1,000,000. Accounts Payable. Accounts Receivable. Answered phones. Monthly physical inventories of equipment sold by sales reps. Reconciled profit & loss statements. Prepared specialized spreadsheet billing for clients with those needs.

San Francisco, Ca

Determined appropriate levels of inventory to maintain in the stockroom to support the sales force. Ordered weekly inventory replenishments. Audited the inventories of sales representatives. Phone relief. Secretary to the Regional Sales manager. Prepared annual operating plans for the region.