Design and build user-friendly data reports and graphsCoach and mentor colleagues to understand and interpret reportsIdentify data sources, define metrics and establish benchmarksCreate & maintain work plan trajectory for improvement teamsCreate periodic bulletins, and conduct training and workshopsCoach organizational leaders to design and implement quality improvement plans and directives

Supervised the implementation of patient experience surveying. Coached leadership and managers in reading, analyzing results and determining priorities for improvement Assisted in the standardization of demographic data collection of patients' race, ethnicity and language demographic data collection. Improved process allowed organization to measure equity of patient outcomes.

Provide administrative support, data analysis, and customer service for the Quality Services departmentDeveloped and annual competency training module on National Patient Safety Goals and Injury Illnesses Prevention Program.Assisted the Safety and Security Team in the development of “Zero Tolerance for Violence” policy and program.Implemented Hospital Council of Northern and Central California’s recommendation for the standardization of color coded wristbands.Served as back-up for Patient Affairs Officer.