Annette Martin Email and Phone Number

-Provides guidance and solutions to management and employees on human resource issues, benefits, and policies-Working with our leave department and employees on Leave of Absence, Workman’s Comp, medical accommodations, and transitional duty-Ensuring compliance and best practices are in place-Attends weekly meetings with respective business units-Manages and resolves complex employee relations issues-Process unemployment notices and attends hearings-Participates in employee disciplinary meetings, terminations, and investigations-Aid employees with receiving their benefits for retirement-Use of Workday/Kronos-Data entry in Tableau reporting to track turnover trends-Self guided creating excel reports to consolidate information for executives to see much information in one place. -The staff I supported were mostly Delivery drivers, logistics drivers, maintenance, warehouse associates, and sales managers-Investigated injuries with WC and Fraud teams-Building and maintaining trust-based relationships with the highest degree of integrity and discretion-Driving employee engagement by being flexible and available to interact with employees at all levels-Performs exit interviews for departing staff-Drive the recruitment process for vacant positions-Implements new hire orientation and employee recognition programs and incentives-Building relationships with outreach programs-Reviews departments negative evaluations with action items-Supports Senior managers with their teams when new processes are rolled out-Hosts weekly and monthly meetings with all operations hourly associates to gain feedback on where we can improve-Working with our legal team to gather relative information

-Participating in Unemployment hearings after gathering all facts and relative documents relative to case-Recruiting, interviewing, managing job listings, hosting Job fairs. Solely Responsible for staffing 12 locations-Enforcing company policies and practices-Documenting, tracking and resolving preventable profit loss -Responsible for maintaining personnel records-Performing Exit interviews to help company with retention-Conducting new hire reviews to gain feedback to help with retention rate.-Assisting in all aspects of the restaurant where staffing fell short (back of house Mgr. and front of house associate duties)-Prepare hourly/ salary employees by conducting orientation and training programs. -Responding to customer surveys, resolving any issues-Resolve disputes between workers and managers

-Processing payroll for all staff members, ensuring hourly associates time punches, PTO and wage adjustments are correct- Interviewing potential candidates to fit open positions, and providing employee with necessary trainings-Overseeing the Bistro department, front desk and housekeeping department- Inventory and process all F&B ordering to ensure we have all menu items to run our bistro- Leading functions by ensuring all food product and equipment was purchased for the quantity of guests, table set ups were correct and we are staffed accordingly (-Knowledge of main food allergens)-Conducting employee reviews, disciplinary actions, and coaching associates -Leading meetings within my departments to cover team goals- Interacts with guests to obtain feedback on service levels and used personal judgement to enhance quality satisfaction- Implementing ways to save on food cost with my team- Processing and reconciling invoices to my department

-Trained new employees on Loss Prevention requirements -Ordered office supplies, lobby Market food, Pepsi orders, Elite gift bags, and training others on how to place orders-Reserved modified and canceled reservations-Handled fire alarm protocols, Incident reports, and employee/guest problems-Basic knowledge of maintenance procedures (not hot water, tv not working, Micros is down)-Hosted front desk Meetings often to cover proper procedures and giving overviews of policies and changes-Created arrival and departure email templates - Assisted in training all associates on Marriott QA standards -Carefully created room blocks, and accommodations for special requests and room preferences for elite members according to their profiles-Posted Invoices and petty cash/due backs-Assigned tasks to front desk associates to ensure equal initiative- Counted and balanced main safe and delivered bank deposits-Monitoring front desk, ensuring everyone is on track and guest needs are met-Responded to Guest satisfaction surveys and customer care emails -Counting daily cashier drops-Making Group Resumes and reaching out to group leaders to ensure an error free arrival experience -Assisting Sales by communicating with clients-Creating blocks for wedding guests and groups- Gathering credit card dispute paperwork-Balancing daily sales journals