Annette Saenz Email & Phone Number

• Taking inbound calls• Improve customer experience• Thorough- leaving customers with a better understanding of the service• Identify, research, and resolve customer questions and complaints- Problem solving• Research billing inquiries• Implement questioning and listening skills to support effective telephoneCommunications• Assure to imply Empathy when dealing with irate customers• While on calls multi-tasked with using TEAMS for guidance/ assistance with questions or concerns while on a call• Ability to retain customers

Greater Los Angeles Area

• Processing orders requested over the phone or via email from our Military and individual customers. • Entering detailed data entry. • Provide customers with price quotes. • Process payments • Assist our sales representatives with special projects and/or big accounts. • Mailing out our catalogs when requested daily by our customers. • Use multiple computer programs : word, outlook, excel • Organize files as needed