Incorporated the use of HP Quality Center into the CIGNA Home Delivery QA teams testing process used during the System, User Acceptance and Regression test phases for a large scale project integrating the newly acquired Great West Pharmacy into CIGNAs Home Delivery pharmacy.Created Regression and Functional test scripts for Vendor supplied software of a mainframe application used by their Member and Customer Service departments, and pharmaceutical employees for a large customer base.Created Regression and Functional test scripts for a UNIX based Order Movement System (OMS) for the processing of pharmacy orders between systems. Scripts included testing the successful movement of orders between the systems dedicated to the printings of package literature, fulfillment and packing and shipping.Coordinated with the Business user test population the execution of Regression and Functional testing for their first release using Quality Center.Organized 1800 test cases into test sets in QC based on department areas.Reported daily defects by participating in daily conference calls.Provided supporting documentation to the Production Support team to initiate the defect notification to the vendors for resolution of all issues identified.Stepped into the Test Lead role during the Business Acceptance testing phase. As Test Lead:o Facilitated the daily defect review conference call for approximately 30 testers, including software vendor participation and upper management CIGNA employees. o Produced and distributed a daily scorecard of daily testing progress to upper level CIGNA and Great West management. o Managed two consultants. o Setup in QC and facilitated the Business checkout testing prior to the go live call of the production release. Monitored on-going testing efforts by the business team prior to the Go/No Go call.Assisted with the setup of Quality Center for a future release with the CIGNA – HD QA team members and Manager.

Participated in the successful testing effort of a modified off the shelf .NET Retirement Financial Planning product for release to the Financial Advisors at Lincoln Financial Group. Interfaced with Business Analysts and Project Leads to accomplish the writing of test cases with little, or in some areas of the application, no Requirement documentation. Manually executed system test cases and provided defect information tracked with an in-house developed application. HP Quality Center was later introduced for documentation and execution of requirements, test scripts and defect tracking. Created and maintained with each new release a test bed of Regression test scripts. Executed Quality Test Pro automated scripts for Regression testing in order to reduce the Regression cycles processing times.During daily conference calls with the use of the WebEx tool, exhibited to the Business Client and out of state Vendor, step-by-step recreations of each new defect documented. Re-tested all fixed defects on a two week cycle builds.Due to the teams success the scope of testing was expanded from a small segment of the application involving data input to the financial aspects of the application. For example, the expansion included the validation of the Output results including the cash flow, graphs and reports generated for the Advisors client base.

Validated the back-end process of the online school registration website process. Manually ran various batch jobs in the test environment and performed database validation of the entries made with SQL statements. Documented all defects found with an in-house developed tracking system. Created test data flat files as input to the batch process. As values changed with new releases, updated or added to an existing suite of test cases.

Responsible for the manual testing an online application used by a student population for registering for educational tests. The application was re-written to fit with new company standards for all online applications. Tested the registration job flow by writing test cases with minimal Requirement documentation late in the process. Interfaced with the Business Analysts and development team in order to effectively create test cases for the most impacted areas of the application. Manually executed test cases and provided defect information with an in-house developed defect tracking application. Created a test bed of Regression test cases for each new release. The initial release and other sub-releases were successfully deployed

Continued previous assignement on a consultant basis. Provided testing support of the online order and customer self-service sites, as well as KMS - Knowledge Managment System for a large customer service representative base.

• Provided analyst support for the AT&T Online Ordering and Customer Service Websites and the Knowledge Management Systems tool used by the AT&T customer service representatives for a large residential customer base. Identified and wrote System and Business Requirement documentation for assigned projects from internal and external clients. Researched and provided time and cost estimates for newly requested projects. Supported all Software Development Framework quality gates by scheduling with team members and key stakeholders, documentation inspections for completed documentation for each project.

• Participated as a member of a small team formed to bring the first AT&T online ordering website of residential phone plans. Constructed the testing process framework for writing and executing test scripts for the back-end CPP transaction processes from the web pages to the interfacing legacy billing systems. This process was re-used as a strong platform in the testing support of the Customer Self-Service online application later introduced. • Validated the format and data integrity of the transactions which consisted of customer account and order detail data for online orders, customer self-service and VOIP registration information. Validated page flow and customer experience of the web pages as testing responsibilities expanded to the User Interface of the application. • Supported System, Integration, Regression, and Production Deployment testing for many major and minor releases. Created and published Test Plans and Cases for all phases including the development of a standard bed of Regression test cases. Created UNIX test flat files for input to the client server test environment to simulate the online transactions from the web pages. Coordinated requests for test data from the legacy billing systems. Maintained a tracking and reporting process in the SABLIME tool for defects.• Supported the testing efforts as needed for the Knowledge Management Systems tool used by the Customer Service Representatives in support of a large residential customer base.• Acted as Lead Tester for many major releases. Represented the Web Testing team in weekly meetings with project stakeholders. Presented issues, concerns and ongoing status. Supported all Software Development Framework quality gates by scheduling with team members and key stakeholders, test case documentation inspections. Participated in project documentation reviews from Business Requirements to Code documentation. Mentored new test team members who successfully contributed to the teams success.

• Provide testing support for the AT&T Interactive Voice Response group call flows for Residential Domestic and International customer assistance 800 numbers. Utilized the “Hammer” automation tool to simulate customer calling paths for call flows to identify defects. Developed, tested, and installed a small IVR script for a new US military 800 number for soldiers overseas.

• Provided Regression testing of the mainframe Residential Billing system and two other sub-systems.• Performed job execution, JCL and library maintenance. Investigated and reported on abended jobs and software defects. Maintained CA-7 job triggering, dependencies and requirements. Initialized the setup of the Invoice Derived Billing sub-system in the software test environment. Identified all JCL, PROCs, PGMLIBs, tables and files needed to support IDB processing tailored to be environment specific.• Provided technical training to new team members.

• Provided technical support in the execution of JCL procedures associated with the 1+ LDS/WATS EMI compare system. This was required for the certification of AT&T’s ability to correctly record messages before recording take back from the local exchange companies. Processed both AT&T and Local Exchange Company recorded data through Field Value Analysis, multiple report and compare processor. Executed utilities to perform data manipulations required for processing request from analysts.• Coordinated test interface activities between three groups for all “Recording Take Back” testing.

• Acted as single point of contact for application programmers for requests for system disk space requirements, RACF security protection, and scheduling system usage for off-tour hours. Provided MVS “hotline” generic technical support to the application developers of the billing system.• Established a more efficient process for maintaining approximately 1200 TSO userids. Contributed to the control of RACF security as the customer service coordinator. Contributed to the “hotline” technical support function by resolving problems related to SPF, JCL and MVS utilities, dataset recoveries, user profiles and setups.

Produced high quality documents for a marketing client base.