I performed the instructional and classroom management processes for teachers who are absent for a day or longer periods of time. I taught elementary and junior high level students.

Successful management of a $40 million profit and loss center for the Global Information Services group at Manpower Corporate. Active participation in preparation of budgets and forecasts for the fiscal year. Working extensively with service delivery team, application support and the engineering group to ensure that the service offerings are in line with the current budget. Forecasting and projecting spend of fiscal year for 3 data centers and 4 people cost centers globally. Understanding… Show more Successful management of a $40 million profit and loss center for the Global Information Services group at Manpower Corporate. Active participation in preparation of budgets and forecasts for the fiscal year. Working extensively with service delivery team, application support and the engineering group to ensure that the service offerings are in line with the current budget. Forecasting and projecting spend of fiscal year for 3 data centers and 4 people cost centers globally. Understanding and preparing and analyzing statistical, operational, financial reports for IT leadership; participating in meetings to receive and disseminate Global Information Services information and direction; ensuring that customers and staff receive the information they need to maximize performance and productivity. Supported the Chief Technology Officer in cost savings efforts that reduced spend by $6 million per year. Show less

Managed the relationship between delivery and consumer groups to ensure good client relations on the Motorola account. Identified and managed service improvements to increase customer satisfaction. Ensured satisfactory delivery of all projects. Partnered with functional area and groups to integrate new, enhanced and existing service offerings for the account. Supported the development of new business proposals and introducing new technology to continually enhance business solutions.… Show more Managed the relationship between delivery and consumer groups to ensure good client relations on the Motorola account. Identified and managed service improvements to increase customer satisfaction. Ensured satisfactory delivery of all projects. Partnered with functional area and groups to integrate new, enhanced and existing service offerings for the account. Supported the development of new business proposals and introducing new technology to continually enhance business solutions. Work with Line of Service on sev1/sev2 reduction programs. Participation in Change Management approval board discussions. Working with Service Restoration Team (SRT) to ensure that service interruptions are restored rapidly. Utilization of ITIL processes to minimize the adverse effect on the business from Incidents and Problems caused by faults in the infrastructure or operational procedures, and to proactively prevent the occurrence of Incidents, Problems, and errors. Service Delivery Management representation on daily service review call. As a Six Sigma Green Belt I led a team on a Root Cause Analysis (RCA) Quality project. This team has implemented changes and trainings that have produced substantial results on the account. We have worked with the Line of Service and management to achieve record highs for SLA's. We have been green for the past 6+ months. The changes have avoided CSC penalties on RCA cycle time and RCA rejections have been lessened by 50% over the past year versus our baseline period of 2006. Worked with Global Business Office to ensure billing accuracy as well as timely approval and receipt of payments from clients. Successful negotiation and resolution of disputed charges with clients and vendors. Show less

Developed a business model and led a team of highly skilled level 3 support administrators for the IT support needs of Motorola C-level and senior executives. This support model included home/office/remote support for the executives that gave them the experience working in an environment similar to the environment at the office. Engagement of multiple Lines of Service (LoS) to ensure rapid and effective resolution to problems and service request. Successfully met our goal to endeavor to… Show more Developed a business model and led a team of highly skilled level 3 support administrators for the IT support needs of Motorola C-level and senior executives. This support model included home/office/remote support for the executives that gave them the experience working in an environment similar to the environment at the office. Engagement of multiple Lines of Service (LoS) to ensure rapid and effective resolution to problems and service request. Successfully met our goal to endeavor to exceed the clients expectation of service. This led to the creation of a rollout of the Executive Support service program to the global community based upon a proven service model. Coordinated efforts with EMEA and APAC for quality assurance to incorporate best practices and lessons learned. Coordinated testing programs for productivity tools and services to keep executive population abreast of innovative solutions. Show less

Director of Economic Development - Engaged with businesses and organizations to promote the area as a desirable place to do business with as well as to grow their business. Used statistical data and census software to target groups with a high potential to consider the Chicago Southland as a place to do business with. Provided data to businesses on trends, population, income, customized GIS reports and demographics. Participated in industry trade shows and local boards to assist in fostering… Show more Director of Economic Development - Engaged with businesses and organizations to promote the area as a desirable place to do business with as well as to grow their business. Used statistical data and census software to target groups with a high potential to consider the Chicago Southland as a place to do business with. Provided data to businesses on trends, population, income, customized GIS reports and demographics. Participated in industry trade shows and local boards to assist in fostering relationships to promote community and economic development. Show less

Director of Economic Development - Worked closely with the regions 72 municipalities, state and federal agencies and community based organizations to promote economic development through the Chicago Southland region. Worked with these groups to institute a number of initiatives to attract business and to help businesses stay and grow in the region. Built a vigorous technology-driven marketing program to address the needs of existing business and attract new investment in the region.