Operations Manager with strong experience in the Health and Social Care Sector. A dedicated and focused individual with excellent people management skills who leads teams strategically towards clearly defined goals with enthusiasm. A proactive person with an ability to analyse the situation and take the appropriate action, communicating effectively with the team. Ensure good governance is maintained by following procedures.KEY SKILLS• Communication/interpersonal – effective communication upward and downward. Organising meetings with purpose, unit meetings using SWOT analysis to achieve goals, supervision to motivate and inspire individuals to meet their best potential to deliver high standards. Following enquiries and matching specific requirements using listening skills to fully comprehend• Collaboration – achieved results by creating and promoting internal and external partnerships with a positive approach. Collaboration with the community teams (Social Worker, physio, DN) to support residents with specific conditions, close contact with Stakeholders, networking to promote the cause to a diverse range of audiences, organising tailored training• Governance/strategy – focused on achieving realistic goals on time, developed clear action plans from strategic Development plans to meet CQC compliance in all key areas• Organisational/planning – led and motivated large teams of people using a structured approach in an efficient manner. Re-structured the Senior team to ensure appropriate management at key times, recruiting to ensure skills mix is adequate, regularly analysing the staffing levels in accordance with budget and dependency levels of clients• Flexibility – transferred from a UK Registered Physiotherapist to a Spinal Cord Injury Physiotherapist in Stockholm to a Nursing Home Manager in Sweden. Re-qualified as a CQC Registered Operations Manager on returning to the UKPlease feel free to contact me at annette.zippis@gmail.com.