Anne H. Email & Phone Number

Portsmouth, England, United Kingdom

Portsmouth, England, United Kingdom

Dedicated and results-driven People Manager with a proven track record of successfully leading a team of 11 direct reports. Reporting directly to the Customer Service Operations Manager, I am accountable for all aspects of people management, including training, coaching, performance management, personal development, and mentoring. Led a high-performing.

Initiated and managed the creation of a comprehensive SharePoint for processes, enhancing the training process for new team members. Provided valuable education to traders through the feedback procedure, ensuring clarity and understanding of Checkatrade's processes. Actively participated in supporting various projects within the team, bringing a.

Contributed to a collaborative team responsible for assessing traders' eligibility for continued membership through comprehensive reviews of complaints, judgments, and the overall membership status. Successfully handled calls related to the removal of members, demonstrating a keen understanding of the organization's policies and procedures. Consistently.

Portsmouth, United Kingdom

Managed a total of 18 accounts across three different teams during my tenure at Inchcape, showcasing versatility and adaptability in handling diverse responsibilities. Currently oversee 8 accounts, maintaining effective communication with fleet contacts, dealerships, and drivers to ensure a seamless and positive experience for all stakeholders. Achieved.

Portsmouth, United Kingdom

Worked collaboratively in a team of 12 dedicated to delivering excellent customer service to energy customers. Managed various aspects of customer accounts, including manual bill calculations, account information updates, and responding to customer queries promptly and accurately. Transitioned to the New Customers and Retention Accounts department based on.

Petersfield

Collaborated closely with an external Territory Manager to generate and maintain business, showcasing strong teamwork and coordination skills. Initiated contact with prospective customers through outbound calls and efficiently managed incoming sales and administration calls, addressing issues, and handling problematic orders. Maintained regular.

Portsmouth, United Kingdom

Inbound and outbound sales for pet insurance.