With over 23 years of experience in business operations and service delivery, human resources, communications, philanthropy, compliance, legal, risk, and process improvement, I am a seasoned executive who drives results by finessing the intersection of strategic operations, people strategy, and organizational culture. I have a proven track record of leading and guiding cross-functional teams to develop, launch, and execute complex projects with optimal results, leveraging process-oriented, data-driven techniques to enhance operational efficiency and customer delight. As the former Chief Administrative Officer and Chief Operating Officer at Step Up For Students, a $1 billion nonprofit organization that administers scholarships for low-income and special needs students, I developed the strategy for and implemented staff planning modeling, benefits and compensation programs, talent acquisition, inclusive and dynamic onboarding programs, employee training and development, and transformed HR business processes, bringing in a new HRIS platform. I also led key strategic initiatives associated with stakeholder communications, compliance, risk, and legal matters, ensuring alignment with emerging business needs and regulatory standards. We were named a "Best Place to Work" by Florida Trend magazine, and achieved Charity Navigator's 4-star rating 9 years in a row. My global experience includes leading global teams, complex start-up programs including operational and human resources transformations involving nuanced communication strategies with key stakeholders within Fortune 500 companies and large government agencies. I've been described as the calm in the storm, guiding teams and organizations through crisis and chaos to become better and stronger. My human-centered approach coupled with a strong focus on accountability as led my communication style to be described as an iron fist in a velvet glove.I am a certified speaker, coach, and trainer who is passionate about building an inclusive and collaborative culture, optimizing operating standards, and adopting sound procedures that serve organizations and their employees. I am proud to serve as Board Chair of the nonprofit Yoga 4 Change.I am also a member of Chief, a private network built to drive more women into positions of power and keep them there.