Ann Hanson Email & Phone Number

Plymouth, Mn

• Manages ongoing contract relationships and service delivery to clients as a dedicated resource working directly with client contacts for large and complex accounts. Builds and manages account relationships, serving as the primary point of contact for overall and day-to-day service delivery. Experienced working with Governmental agencies and Fortune 500 companies, as well as national, mid-level organizations. • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. Able to handle multiple priorities and find root cause of issues quickly. Navigates multiple systems and builds relationships with internal departments for cross-functional problem-solving. Excellent interpersonal and communication skills.

Client Relationship Manager / Manager of Client Services - Spending Accounts and WellnessFSA, HRA, HSA, and Commuter AccountsStrengthened account relationships through managing day-to-day operations. Managed Open Enrollment and other client-related projects. Facilitated quarterly account reviews. Updated customers on new product offerings as well as industry trends and requirements to meet changing compliance regulations.• Managed client open enrollment with no service disruptions, supporting a high rate of participation and navigating ever-changing requirements.• Implemented programs for new accounts as well as additional product offerings to existing clients, increasing company revenue.• Collaborated with sales team to drive new revenue opportunities, developing and executing business plans for key clients.

Minnetonka, Mn

Strategic Account ExecutiveDeveloped and strengthened account relationships through personalized service, follow-through, and advocacy. Ensured customer satisfaction and loyalty to company. Implemented new product programs, such as Flexible Spending Accounts (FSA), Health Reimbursement Accounts (HRA), and Health Savings Accounts (HSA).• Formed effective business partnerships on strategic accounts, strengthening account relationships through managing day-to-day operations and providing proactive service.• Identified and implemented process and service improvements for assigned accounts, providing ongoing consultative problem resolution.• Participated in pricing and fee negotiation, assuring profitability.

Greater Minneapolis-St. Paul Area

Managed Open Enrollment and other client-related projects. Facilitated quarterly reviews. Updated customers on new products and industry trends. Strengthened account relationships through management of day-to-day operations.• Assumed 3 crisis accounts during peak of Open Enrollment, resolving issues and concerns and returning each account to non-risk status within 6 months.• Developed and executed business plans for key clients, collaborating with sales team to drive new revenue opportunities.

Managed budget, capacity planning, and call volume forecasts for 29 clients. Performed analysis of root cause issues and problem-solving. Produced periodic standardized as well as ad hoc reports for executive management. Identified client business opportunities and conducted new account implementations. Managed workforce to achieve call forecasts and service goals.• Served as liaison among the Telecom, IT, Training, and Recruiting departments, providing process improvement suggestions and collaboration with cross-functional teams to implement changes.• Re-engineered reporting package for the Howard Johnson group of clients when an acquisition required relocation from Seattle, WA, to Louisville, KY.• Developed, documented, data mined, and executed new reporting package for regional client base, ensuring a new consistent reporting platform for all clients.

Education record

Cppm, Certified Professional Project Manager Program