Anni Wu Email & Phone Number

Singapore

• Deliver global executive presentations to provide insight and understanding of key operational performance metrics• Work closely with regional leaders to define, implement and execute operational reporting, process, methodology and governance• Perform data analysis to reflect accurate dashboard• Manage and optimise the usage of data analytic tools to promote data-driven analysis• Implement new initiatives for process and revenue improvement • Develop resource management and project management dashboard• Drive global resources lending board meeting to review utilization, spare capacity and close resource gap• Provide resource capacity requirement forecast, manage and track against budget• Collation of status reporting, tracking of action items, preparation of minutes• Develop and establish project management and resource management best practices• Define project management process and methodologies• Perform audit to ensure projects adhere global project governance and best practices• Provide support on project management processes, reports and tools to project managers

• Responsible in planning and or implementation of projects. • Work closely with project stakeholders to determine their needs, to develop plans for improving project deliver and to identify technology risk.• Monitor project status and ensure achievement of milestones / deliverables.• Manage project issues, risks ad escalations.• Work cross-functionally to solve problems and implement changes.• Produce status reports defining plans, issues, risks and resolutions to appropriate levels of management.• Monitor project budget against project cost and submit monthly financial forecast• Ensure projects adhere to bank’s project governance and best practices.• Participate in procurement process, including vendor contact negotiations.• Engage, manage and ensure vendor’s deliverables meet project timeline.

Singapore

• Ensure project management reporting and processes adhere to Global standards.• Create operational performance dashboards for executive reporting. • Provide executive dashboards and performance metrics on a regular basis identifying opportunities for improvement. • Review performance metrics on a regular basis, identifying opportunities for improvement.• Provide revenue forecast, manage service backlog, minimise risk, track budgets and oversee project finance. • Drive accurate forecast and analysis of Managed Services P&L. • Provide project management support; highlight problems related to revenue recognition for Asia Pac projects.• Collaborate with Finance and Country Stakeholders to drive governance and finance ops practice. • Drive operational metrics including utilization metrics (KPI dashboard), resource management and project management. • Provide business intelligence like recommendation and action plan to meet the revenue forecast and budget. ■ Served as Defect Manager for a key customer for a period of three months. ■ Constantly develop, implement and maintain project policy standards throughout Asia Pacific Region.■ Deliver quality support to key Services Management Team initiatives and operational issues / escalations. ■ Project Manage one of ACI’s customer with responsibility for monitoring project status, cost tracking, invoice management and dealing with various T&M change requests received on a daily basis.Tools: Ms. Excel, Ms. PowerPoint, Salesforce

• Handled day-to-day efficient management of projects specialising in EFT system or ATM implementation. • Liaised with the Business Representative to define specification, system scope and project objectives. • Also liaised with Technology Representative on the core banking system and EFT switching system. • Collaborated with Melbourne & Bangalore IT Stakeholders for end-to-end technical requirement. • Worked closely with the Stakeholder, analysed the requirement and identified technology risk • Managed project status, monitoring current projects and following-up new potential projects. • Monitored records, resources, budgets and ensured achievement of milestones / deliverables. • Coordinated technical meetings and liaised with Business / Management / Technical Teams. • Coordinated project schedule / plans / activities and created Technology Progress Reports. • Managed risks / compliance and resolved issues, escalating to management, if necessary. • Testing Co-ordinator and liaison between End User, Company and Vendor.

• Held responsibility for coordination of all accounts and projects, ensuring day-to-day efficient management of projects.• Involved in every project under Base24, PRM, Golden Gate products, including CSM enhancement on all accounts.• Updated project status and followed-up current projects / prospective customers, to ensure services satisfaction.• Familiarised the user specification / system scope / project objectives by creating the Project Scope Document.• Managed AsTech / resources / expatriate / timesheet and created a Functional Specification Document. • Resolved issues, monitored milestones, managed risks and escalated to management, as appropriate.• Created project progress report, complete with progress monitoring / costs / development life cycle. • Devised and coordinated project schedule / plans / activities with Technical Leader and user. • Submitted a weekly report for customers / management and project costing for management.• Coordinated and participated in the project life cycle and project progress for all accounts.