Annie Egan Email & Phone Number

Reston, VA, US

United States

Washington, District Of Columbia, United States

• Managed project schedules, resources, and budgets and collaborated with project/product teams and upper management to resolve project escalations
• Aligned business processes with Salesforce best practices and standards
• Managed project deliverables including requirements, solution design, testing materials, and knowledge transfer
• Ensured that project issues were identified, tracked, reported and resolved in a timely manner
• Served as the main Point of Contact for technical inquiries from customers and managed communications to business lines
• Lead application demos and trained internal and external teams on multiple Salesforce applications

Washington DC

• Facilitated requirements sessions for Salesforce applications
• Documented application requirements and how they would be implemented using the Salesforce platform
• Created and updated Design Documents for new Salesforce applications and Salesforce application enhancements
• Lead demos of new Salesforce applications as well as enhancements made to existing applications

Washington D.C. Metro Area

• Created and executed Quality Assurance tests on several Salesforce applications
• Coordinated and held User Acceptance Testing sessions with Salesforce application users
• Captured and organized stakeholder requirements for new applications built on the Salesforce platform
• Produced how-to videos and in-depth user manuals for new Salesforce applications
• Developed training materials based on new Salesforce applications
• Created Salesforce Reports and Dashboards for application users

Washington D.C. Metro Area

• Coordinated and lead trainings to prepare GSA employees and contractors for the agency transition from SharePoint to Cloud-based technologies (i.e. Salesforce and Google Sites)
• Created training videos (with Camtasia Studio) and Quick Reference Guides for stakeholders prior to each Salesforce software release
• Collaborated with stakeholders to gather their Salesforce application requirements
• Assisted with the development of Salesforce document libraries and workflows
• Served as the primary Salesforce support contact for contract stakeholders
• Performed Quality Assurance testing in different environments (i.e. Development, User Acceptance, Production, etc.) for all application releases

• Responsible for the creation and review of project Standard Operating Procedures (SOPs) and the derivation of trainings from SOPs for presentation to team members
• Administrator of the FAA Microsoft SharePoint site document repository including maintaining site organization, granting user access and providing training to the project team
• Responsible for the creation and preparation of documentation for Program Monthly Reviews and additional project meetings as well as recording meeting minutes
• Team lead for the transition from expiring communication hardware to new software
• Performed extensive testing of FAA applications for a system migration from Herndon, VA to Oklahoma City, OK
• Successfully served as initial point of contact for stakeholders during the migration and designed stakeholder specific Microsoft Sharepoint site

• Responsible for maintaining and creating employee profiles within company database
• Assigned the tasks of planning, arranging and organizing corporate meetings and events
• Coordinated with office manager on selection of virtual offices as well as travel and lodging arrangements
• Inventoried office supplies and ordered items as necessary
• Entered, filed and submitted executive management expense reports through Deltek software
• Initiated process for implementing corporate badging system

• Responsible for the coordination of events from the planning phase through completion
• Attended promotional events to spread awareness of the facility’s classes, leagues and special events
• Organized employee schedules, conducted interviews and made staffing decisions
• Conducted new employee trainings and held annual refresher trainings
• Performed administrative tasks including the entrance of payroll data into the payroll system, maintained appropriate inventory levels by performing counts and making orders when necessary
• Assisted patrons with registration for events, classes and leagues

• Assisted Executive Producers by managing their schedules and answering and screening phone calls
• Dubbed and delivered tapes for on-air shows and contributed to other daily operations
• Researched talent for shows using internet search engines and networking sites
• Participated in multiple production shoots by preparing cameras, lights, and audio