Annie Eum Email & Phone Number

Vancouver, British Columbia, Canada

- Manage a growing portfolio of high value accounts, acting as the client's strategic partner to provide account specific recommendations and best practices to ensure platform related goals are met. - Collaboratively work with multiple internal teams (e.g. Sales, Launch Specialists, Solutions Engineers, Technical teams) to remove blockers and proactively.

Vancouver, British Columbia, Canada

- Collaboratively manage client accounts within a large shared portfolio (300+ accounts between 5 CSMs). - Develop and maintain strong client relationships to ensure their business goals are met while managing churn risks and finding new revenue expansion opportunities. - Liaise with the Launch and Sales teams for seamless customer transition to the Scale.

- Promoted to a Client Services Manager within the first 6 months of employment due to exceeding expectations as a Senior CSA.- Managed 3-5 concurrent small, medium, and enterprise implementation projects (overseeing budget, timeline, risks/issues, and deliverables) to ensure timely, on-budget project execution and closure, resulting in high NPS scores..

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Mastered administrative settings of the new Learning Management System (LMS) to build and executeeducational programs and events, allowing smooth execution of each program and live event.- Served as a subject matter expert for LMS training and troubleshooting for other departments and Council staff.- Recorded, tracked, and reviewed project and program.

Vancouver, British Columbia, Canada

- Hired as a contractor, exceeded performance expectations and was promoted to Project Specialist.- Coordinated training activities for 1500 physicians, residents, and MOAs, ensuring required confidential data was collected to provide appropriate CST Cerner (EMR) system access.- Answered inquiries in person, phone and email from physicians, residents.

- Coordinated training activities for 1500 physicians, residents, and MOAs, ensuring required confidential data was collected to provide appropriate CST Cerner (EMR) system access.- Answered inquiries in person, phone and email from physicians, residents, departments and other teamsregarding training, compensation, EMR access, and general troubleshooting..

Burnaby, British Columbia, Canada

- Reviewed, evaluated and adjudicated Extended Health and Drugs claim submissions based on members’ plans and policies.- Utilized resources to identify and report fraudulent claims. - Exceeded daily and monthly KPI targets (Average of 10% above targets).- Evaluated approval requests of high-cost drugs based on supporting documents and policies. - Prepared.

Burnaby, British Columbia, Canada

- Promoted and up-sold TELUS products to partnered buildings to increase market penetration. - Managed inbound and outbound calls (Average 70 calls/day), selling TELUS products and resolving complaints. - Provided excellent customer service, handled objections and managed escalations. - Trained and mentored new and existing agents. - Handled VIP sales and.

Vancouver, British Columbia, Canada

- Supported the primary caregivers of their daily responsibilities with weekly visits to the client’s homes. - Based on the client’s needs and interests, organized and executed day-trips and activities within the home and outdoors (e.g. sports, baking, cooking, board games, Aquarium visits).

Vancouver, British Columbia, Canada

- Managed gyms, fitness centre, gymnastic centre and learning spaces within two School of Kinesiology buildings including all related equipment. - Enforced facility policies and ensured the safety of guests. - Handled set up and take down of projectors, course materials and sports equipment before and after bookings. - Answered facility booking and.

Kelowna, British Columbia, Canada

Bachelor'S Degree, Kinesiology

Major in Kinesiology with a Minor in Psychology

Education record