Annie Hui Email and Phone Number

Develop and implement pricing strategies for each Asia market. Identify and review customer trends to help determine the need for new products or services.

Provided operational support to commercial team to win new business & grow existing accounts.• Liaison between Service Desk, Sales Operations & Advance Services.• Offer vital support to commercial team and assisted to resolve any major/complex incidents or dispute cases in system, this has reduced over 80% of unnecessary complaints from customers and has built up a strong long term relationship with most clients. • Identified areas for improvement and developed solutions.

Led major project implementations which hold the company with a great annual saving.• Performed technical support, troubleshooting, resolution, field service scheduling and dispatching.• Managed project to implement a new Mid & Back Office system to reduce number of financially held orders.• Led 6 Premier Helpdesks located in different Asia countries, managed daily operations & problem resolution.• Led a call centre ran by third party vendor with 150 helpdesk agents.• Recognized for leading migration and outsourcing of all Asia helpdesk.• Led training redesign resulting in upgraded agent skills and performance. • Effectively assembled & trained a team of qualified helpdesk representatives within a challenging timeframe. It includes overseeing the interview process & recruited 60 new staff members, designing comprehensive training programs & new helpdesk procedures & guidelines to support the new helpdesk functions. • Saved company $1 million dollars by resolving long standing dispute case, recognized with employee choice award.

Led the Tariff team to drive revenue growth• In 2007, have drove the project to execute 100% electronic ticket which helped the company to meet with the industry standard. • Led the commercial team to evaluate & re-design airline fare & pricing strategy and subsequently generated an overall 2% revenue growth in 2007. • Conducted technical training for external & internal staff. • Hold sole responsibility of fare filing with respective governments to ensure full compliance.

Led the operational team to provide excellent customer services • Executed customer services quality audit for Reservation & Ticketing team. • Led the project team to develop the first Internet Booking Engine for the company to meet with the market re-quirement.

Oversaw the operations of call-centre and retail shops with a work force of more than 100 staff members.

Led the ticketing team to provide excellent customer services.