•Single point of contact for all Operational Risk and Compliance initiatives: Issues Management, remediation efforts for Audit, SIAI, & Control Enhancements as well as all Compliance and Audit requests•Negotiate standards and best practices from concept to implementation for overall risk reduction and report out to the Executive Leadership Team•Analyzing and identifying risk exposure - create and implement measures to prevent, eliminate or mitigate losses•Monitor the portfolios and risk levels for Mortgage Insurance Companies partnered with Bank of America and manage conflict resolution•Create and maintain long term relationships between internal and external business partners in order to implement new procedures and ensure adequate quality controls are in place to maintain a successful partnership•Tracking and monitoring projects through project plan development to improve on all aspects of business •Analyze current reports and identify root causes of denials and adverse actions for a favorable resolution both internally and externally

Perform product analysis, develop LOB strategies and implement new/existing products in both Correspondent and Wholesale divisions for all FHA, VA and Rural Housing programsPerform in depth competitive analysis to determine market trending and alignmentManage relationship with Corporate Credit Policy, First Mortgage Product and Correspondent Lending and Wholesale Senior Management relating to Government product release and communicationsDeveloped and presented product training presentations to both BAC Sales and external clientsDeveloped internal and external communications of product changes/updatesFacilitated and/or approved all training materials, Seller's Guide edits, and marketing material Manage Sales and Operations relationships within BAC and external Correspondent clients

Decentralized UnderwritingManaged underwriting staff in four fulfillment sites; and SeattleFrequent travel to maintain Seller relationships and provide ongoing trainingMonthly underwriting audits on staff to identify additional needs for training or present opportunities for advancementProvided exception approvals and risk assessment for the decentralized underwriting teamEffectively communicate policy/procedure changes and confirm team compliance

Government Lending Risk ManagementAnalyze and identify risk exposure and implement measures to prevent, eliminate, or mitigate lossesGovernment Lending Risk Management group SME and liaison between Corporate and Correspondent Lending and Retail Lines of BusinessDevelop strategies and implement operational risk management policies, procedures and standardsMonitor outcomes/risk levels for all government products and areas of operationResponsible for On-Site reviews of Operational and Sales offices to ensure HUD complianceAssisted in the resolution of all audit issues with DOJ, OIG, HUD, and RHS

Team Leader responsible for underwriting staff Responsible for all seconds signs, signing authority increases, audits, and compliance trainingDirect field contact for all exceptions, scenarios, clarification, and training as neededCoordinate retail flow and volume control with the additional teamsTrain new staff on underwriting policies and managed training of Mortgage Loan Coordinators advancing to underwriting

Underwrite 1st and 2nd Trust DeedsCoordinate loan package process flow and delivery procedures