Annie Mcshane Email & Phone Number

Oakland, California, United States

Manage program and systems to engage 12,000+ volunteers in service annually, all with the goal of ending food insecurity for members of my home community.

Walnut Creek, California, United States

Managed and developed strategies for programs that created opportunities for the community to engage in the work of the organization - from fostering to volunteering, from school-based activities to onsite humane education.

Walnut Creek, California, United States

-Managed a dedicated corps of 500+ volunteers in their work to create, foster, and sustain the human-animal bond.-Created and streamlined onboarding processes for volunteers across organizational departments.-Coordinated and implemented volunteer recognition events and activities.-Collaborated with staff across departments to identify and fill volunteer needs.

Oakland, California, United States

-As a member of the Visitor Service/Experience team, worked on the museum floor alongside volunteers to manage the floor experience, ensuring that difficult behavioral issues and customer service concerns were resolved by staff so as not to impact the volunteer experience.-Supervised a group of full-time staff science facilitators, in addition to over 125 volunteers, in their parallel efforts to enhance the museum experience.-Handled daily customer service issues when escalated from frontline Visitor Services staff.-Worked onsite Tuesdays – Saturdays when volunteers are at the museum, and additionally at evening events and museum festival days, even when they fall outside of regular working hours.-Created and implemented the overall administration, program strategy, and implementation of the adult volunteer program.-Onboarded, trained, and managed fulltime facilitator staff.-Recruited, interviewed, and trained volunteers to meet the needs of individual departments and project initiatives of the organization.-Developed resources to serve as training supplements for all museum and Observatory Deck exhibit spaces.-Worked with colleagues and team members to develop and uphold volunteer policies, procedures, and standards of service. Regularly reviewed volunteer work performance and effectiveness.-Initiated, organized and led volunteer recognition programs and events, including the fall Volunteer Potluck and the Volunteer Appreciation event in April.-Maintained accurate database records and provided timely reports on volunteer participation.-Along with senior management, created an annual volunteer program budget.-Resolved volunteer grievances, as well as those of direct reports, to promote a positive workplace environment.-Provides tours of the museum and telescope deck to visitors.

San Francisco, California, United States

-Managed a group of 8 fulltime staff members in their roles as first points of contact with clients.-Worked effectively on various teams, responding to requests in a timely manner while providing superior customer service to different constituencies.

San Francisco, California, United States

-Collaborated with corporate partners to provide volunteer opportunities for large groups of employees.-Assessed needs of non-profit organizations and schools to identify and address needs for on-site volunteer projects.-Led large volunteer events on-site that included volunteer orientations, demonstrations, and feedback throughout the project.

San Francisco, California, United States

-Managed systems, software, and staff for the scheduling and tracking of over 500 volunteers over the calendar year, as well as systems for budgeting, grant reporting, and annual reports, in addition to the thousands of corporate volunteers who served each year.-Guided tours for groups of volunteers, clients, and donors.-Worked collaboratively and effectively on various teams, responding to requests in a timely manner while providing superior customer service to different constituencies.

Oakland, California, United States

-Recruited, interviewed, and trained adult volunteers to serve as coaches in local after-school sports programs in San Francisco, San Jose, and the East Bay.-Managed a team of 5 Volunteer Coordinators and 8 AmeriCorps members to engage over 250 volunteers a year in service.-Developed and maintained relationships with partner non-profit organizations to assess needs for volunteers and engaged volunteers in service accordingly.-Worked collaboratively to grow volunteer program throughout the state of California.

Daly City, Ca

-Created curriculum for after-school educational programs.-Facilitated educational and recreational activities for hundreds of elementary school aged youth.

Fremont, Ca

-Taught Social Science to students in grades 7 and 8.

Paradise, California, United States

-Taught middle school students with behavioral and neurological differences.