Annie Miller Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Reporting to the Finance Director - Information Services Division, supported in refinement of the cost transparency model by providing support and analysis to operational leaders, assisting in controllership functions, and collaborating with team to advance Technology Business Management goals. Performed information gathering, data entry, manipulation and analysis with exposure to financial systems, Apptio and Oracle Peoplesoft General Ledger. Assisted with controllership functions and analysis, interpreted financial transactions to provide various analyses and support, such as the IT COVID monthly expense and employee hours trackers, preparing accounting data for IT journal entries, andcreating month and quarter end close instruction guides to assist with transition of roles in the future. Collaborated with members on team and with Apptio representative to advance Technology Business Management goals. Reconfigured applications reporting in the Apptio Cost Transparency system to reduce fallout in the model, enhance accuracy, and provide opportunities for application rationalization initiatives.

Greater Pittsburgh Region

Provide exceptional customer service and sanitary, timely grocery delivery to residents of the Greater Pittsburgh area using the mobile application. Interact directly with customers and local grocery store personnel. Fulfilled 500+ orders and maintains 5-star Shopper Feedback Rating.• Multitask and organize up to 3 full-service orders per hour, verify completion, accuracy and on-time delivery to customers. Deliveries are 100% on time with a 100% acceptance rating.● Exceeds customer expectations as evidenced by high customer reviews and consistent high tips for completing orders promptly and fulfilling customers’ specific needs and requests accurately.● Emphasize friendly and effective service to elevate customer experience and generate loyal clientele. ● Memorized 7 store layouts to fulfill orders using shortest, most efficient routes.● Maintains positive relationships with store personnel by conducting work in a professional and friendly manner. ● Practice clean and sanitary shopping to protect customers, store personnel, and other shoppers.

Greater Pittsburgh Region

Administrative Assistant and Front Desk Clerk for a busy office in California University of PA. Provide invaluable support to the office by answering phones and responding to client questions, coordinating appointments and managing confidential information. ● First point of contact for all clients, answering questions and responding to needs for 600 students and outpatients per semester.● Increased effectiveness of the department by acting as primary liaison between athletes and athletic trainers to coordinate appointments and ensure a timely, positive experience.● Maintain confidentiality while managing sensitive information in a discreet and professional manner in accordance with HIPAA and FERPA laws.● Support with onboarding and training of new hires, providing exceptional support, and reducing turnover rates of student workers each semester.

Mercer, Pennsylvania, United States

Reporting to the Maintenance Director, identified maintenance needs, scheduled, managed and completed projects for two schools. • Analyzed and determined the most cost-effective way to enhance visual appearance of two school campuses.• Developed and implemented an effective process of executing tasks by prioritizing time-sensitive obligations.• Led a team of 4-7 workers in identifying and executing maintenance projects including all paint touch-up and resurfacing needs, maintaining supplies inventory, scheduling and completing tasks, while remaining flexible with changing priorities.• Monitored and reported on project status daily.

Grove City, Pennsylvania, United States

Supported local and regional sales goals by managing the store’s appearance, contributing to daily and weekly sales goals and ensuring outstanding customer services all while frequently adapting to seasonal changes.● Promoted a culture of respect for others and the brand to boost morale and team performance.● Received praise from managers for excellent customer service in high-traffic store.● Consistently achieved and surpassed sales goals established by managers.

Grove City, Pennsylvania, United States

Supported local and regional sales goals by managing the store’s appearance, contributing to daily and weekly sales goals and ensuring outstanding customer services all while frequently adapting to seasonal changes.● Responsibility of opening and closing registers, handling accurate cash operations and transactions, monitoring cash limits, and assisting in the training of new hires.● Increased individual customer spending 50-200% by recommending relevant merchandise and increasing customer awareness of current promotions.● Contributed to positive store appearance through regular folding and organizing of racks and ensured Corporate specified strategic placement of products on a bi-weekly basis to maximize revenue.● Improved retention of product knowledge through training and individual coaching of new hires.● Enhanced customer experience with friendly support and seamless transactions.