Annie Mulady has a long-held belief that service is the key differentiator between businesses, this is particularly crucial when a number of companies are offering the same product. Given that two-thirds of customer complaints are about people and service issues, not the actual product, all staff should be trained, empowered and have the tools for the ultimate customer service experience. Mulady Solutions was established in January 2007 to enable organisations to achieve this.Mulady Solutions supports organisations in identification of service needs, motivating employees and providing the skills to make a positive impact with their customers and increase sales. Mulady Solutions has also supported a number of organisations in the development of mission statements and values, strategic research and business development.Some of the organisations we have worked with include: Primary Care Trusts, care homes and a Medical Regulatory Council The finance sector including independent financial advisors, banking and insurance A leading consumer rights organisation The hospitality sector including catering, hotel and conference centres The technical support teams for IT companies Vehicle contract hire companies and car dealerships The education sector with a major university based in the south west of England Serviced offices and accommodation companies Local Government at County/Borough Council levelAnnie has hands-on front-line and team management experience coupled with a clear and energetic communication style which is an excellent combination for development and training. Annie’s style is extremely participative and engaging using activities and exercises linked to the workplace to promote understanding, learning and skill building.