Annie Mulady has worked in sales and service roles for over 20 years and has extensive international experience from retail manufacturing, transport and property sectors. At LEGO, she held the roles of Customer Service Manager for Europe North and Global Customer Relationship Manager. Previously, Annie spent seven years in the automotive contract hire industry, working for Lex Vehicle Leasing, Hertz and Lex Vehicle Partners in both sales and customer service management roles and prior to… Show more Annie Mulady has worked in sales and service roles for over 20 years and has extensive international experience from retail manufacturing, transport and property sectors. At LEGO, she held the roles of Customer Service Manager for Europe North and Global Customer Relationship Manager. Previously, Annie spent seven years in the automotive contract hire industry, working for Lex Vehicle Leasing, Hertz and Lex Vehicle Partners in both sales and customer service management roles and prior to that, she spent seven years working in estate agency.Latterly, Annie was a senior consultant for a training and research company, during which time she gained further experience in identifying development needs, designing and tailoring those needs to deliver training. She also delivered the Institute of Customer Service training programme FirstImpressions and now runs Mulady Solutions. Show less

I have been very honoured as President of The Chamber and the only woman to have held the post for 3 years. Whilst I have stepped down from being President, I continue to be a member of the Executive

Here I worked on Training and Research in both the UK and Europe

Global Customer Relationship Manager (March 2002 – December 2003)In this role I developed a retail relationship strategy, managed project teams and budgets. I implemented a SFA tool for the sales teams, EDI and process alignment. I also researched and assessed potential communication channels including a customer interaction centre and web based ordering. Customer Service Manager Europe North (January 2000 – March 2002)I initiated and implemented the centralisation of 7 European… Show more Global Customer Relationship Manager (March 2002 – December 2003)In this role I developed a retail relationship strategy, managed project teams and budgets. I implemented a SFA tool for the sales teams, EDI and process alignment. I also researched and assessed potential communication channels including a customer interaction centre and web based ordering. Customer Service Manager Europe North (January 2000 – March 2002)I initiated and implemented the centralisation of 7 European offices into one based in the UK. The restructure was carried out in 6 months and I recruited, trained and managed a team of 25 multi-lingual staff supporting Northern Europe. I implemented operating procedures, managed 3rd party distribution partners and worked on a project to globalise processes together with the upgrade of the SAP IT system. Show less

Managing an in-house and in-plant team, my role was the day-to-day running of customer service including monitoring performance and processes. The role required regular reviews with key account customers.