Annie Ramirez Email & Phone Number

Austin, Texas

•Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution• Follow up with customers to ensure accurate resolution for their technical issues• Document problems, diagnostics, interactions, next steps, and solutions implementation in a CRM tool

Austin, Tx

Austin, Texas Area

I Interned as a Management Consultant for the Texas Department of Transportation project with Accenture summer program. I created several User Productivity Kit exercise sheets for TXDot employees to understand Oracle’s program and user productivity. In addition, I learned the basic application of PeopleSoft to program a better foundation for HR data and improve a better business process. Part of my internship role also included assisting weekly client meetings and conference calls and taking notes as feedback for other consultants on my team.

As an Intern for Powell Ebert and Smolik CPA, I helped file 2014 Taxes for several clients at the firm, including 1040s and 1120s. I also administered front desk duties such as answering client calls, scheduled client meetings and updated client portfolios.

Bachelor Of Arts (B.A.), Communication Studies, Mass Communication Minor

Activities and Societies: Kappa Delta Chi Sorority Inc.; University Ambassador; Deans ListHave succeeded in the following courses.

Business/Corporate Communications