-Take responsibility for effective scheduling for all auditing activities utilising an active resource management approach, working closely with Auditors assigned to Accounts, with a focus on cost-effectiveness and a right-first-time approach.- Effectively manage client’s requirements in line with business needs, including date and personal changes, cancellation requests and general audit rescheduling (Processing of invoicing relating to client cancellations)Contact clients & key stakeholders via phone and email to communicate and arrange agreed dates for service delivery.- Key member of the team taking phone calls from auditors and clients resolving any issues and/or booking dates before escalation.- Optimise auditor utilisation.- Spot and support the requirements of auditor upskilling.- Identify opportunities to rearrange auditor diaries to support clients and business needs.- Work collaboratively with peers and the wider business to address client requirements and resolve client and consultant issues.- Work collaboratively with Finance and Shared Services function to ensure effective finance management - take ownership of supplying relevant invoicing information and liaison with clients to resolve invoicing and payment queries.- Liaise with Technical department to ensure technical checks are completed when necessary and to resolve client queries.- Excellent communication skills with Consultants, Clients and internallyProcess client retention and following de-registrations as required.- Any other duties as assigned by line management.

- Efficiently schedule auditing activities by collaborating with auditors, ROMs and the technical department. Prioritising cost-effectiveness, auditor wellbeing and accuracy.- Onboarding of new clients and build and maintain relationships with IAN and Enterprise clients, as assigned.- Collaborate with the wider team and colleagues to meet client needs and resolve issues.- Help the sales department find dates for new clients, while still honouring agreed dates with existing clients.- Assist with internal projects, as business needs require.- Process cancellations and raise invoices. - Scheduling and building relationships with overseas clients. - Ensuring the smooth delivery of an audit plan.

All admin based jobs.Manning multiple inboxes and escalating when needed.Customers first point of contact.Using multiple software e.g. Dext, Xero, Senta.Generating invoices and purchase orders.Reconciliation of sales orders.Onboarding processes, which require AML checks and requesting authority requests on behalf of client.Credit control - generating invoices, chasing outstanding debt, running reports and updating client when necessary or requested.

Meet and greets with clients.Updating care plans.Staff appraisals and 1-2-1s.Management of a team.Creating risk assessments.Catering to all clients requests, from holiday planning to looking for new accommodation.Minute taking.Arranging bank staff and vetting when needed.

Inbound referrals.Input data.Patients first point of contact.Provide information on procedures.Send & receive email correspondence.Spreadsheet data inputting.

Activity planning.Staff management.Care plans and risk assessment updates and reviews.Liaising with social workers.Funding requests for clients.Organizing meetings for all relevant parties.Meet & greet with clients and families.All Ad Hoc work.

Dealing with challenging customers enquiries.Changing customers tax codes and understanding processes.Problem solving.Sourcing relevant information for customers.Escalating any complex enquiries.