- To be the interface between Customer, Sales and Firth Rixson.- Communicate deliveries and provide status reports to customers and external sales within agreed timeframe.- Identify opportunities and threats to accounts. - Work in close liaison with external sales to pro-actively inform them of any changes and / or issues.- Liaise closely with Purchasing, Operations and Technical Teams to ensure delivery to customer requirements.- Support external sales structure in their daily management of individual accounts and develop relationship with those individual accounts that benefits Firth Rixson in their future interactions.- Introduced and manage a new system for contract review process.- Customer schedule management.- Customer order book management.- Apply & follow through export licenses.- Target new clients, create and develop relationships.- General office administration role including adding new sales orders, filing, faxing etc.

- Administrative accountability for all UK & Northern Europe customers and coordinate the tasks with the external account manager.- To ensure full communication will all internal departments in respect of all customer accounts.- Customer order book management.- Customer schedule management.- Customer communications.- Sales manager communications.- Prepare, co-ordinate and issue quotes.- Follow up and management along with external account managers for all outgoing quotes within my region.- Report weekly the activity around quotations and publish all supporting data.- Work to strict targets and KPI’s.- Six Sigma- Lean Manufacturing

- Customer interface - both on the phone and face to face, providing them with a fast and efficient quotation service for all their needs. - Raising new sales orders and administration of the associated paper trail.- Meeting tight customer and management deadlines.- Purchasing for internal company requirements.- Managing consignment stock.- Reception duties - Office Administration - faxing, filing etc- Postal administration, faxes and work notices.- Co-ordination and support for supplier/customer meetings.- Cold calling potential clients to seek new business.- Dealing with any customer complaints, ensuring that all problems are resolved efficiently & quickly.

- Placing orders for consumable/stock items.- Purchasing and procurement of services for any internal company requirements.- Order placing and associated paper trail - including the maintenance of an administration system for orders and invoices.- Reception Duties - operation of the telephone system and dealing with customer calls and queries.- Office Administration- Distribution of incoming company mail, faxes and work notices.- Sorting and sending all post and parcels.- The arrival and welcome process of visitors.- Arrangement of outside catering requirements.- Booking of any travel and accommodation arrangements.- Control of company vehicles in respect to cleaning and usage (ensuring company vehicles were available when needed)- Interviewing contractors for consumables and services and obtaining quotations.