Annie Barker Email and Phone Number

RIMS System AdministratorAdministrator for Riskonnect which uses the Salesforce platform.

•Project leader for the reporting segment of a new call management system for Humana’s HR call center to enhance reporting capabilities and create self-service reporting capabilities for leaders in the organization to simplify processes. •Analyzed and reported various HR segments in Humana such as performance management, HR call center metrics, associate relations cases and salary information•Responsible for the creation, implementation and reporting for various surveys within the HR Shared Solutions organization which have given leaders insight into the internal customer experiences.•As a Mentor integration project team member I assisted in creating efficiency and reduction of production time for call center representatives by creating and implementing documentation in Mentor using Webtop and XMetal Author.•As the leader of the Wellbeing Champions for Humana’s Waterfront Plaza, our team raised employee engagement by assisting associates on their well-being journeys with communications, guidance, events and support. •Promoted from team member, to project co-leader, then to the Co-leader for Humana’s Network Resource Group Community Volunteering Team in 1 year. As a leader in this role I facilitate meetings with a team of 200 members. We plan and execute volunteer opportunities for Humana associates for community outreach. •Interviewed HR job candidates then met with leadership on candidate approval ratings with results of candidates being offered positions with Humana Inc.•Received three individual STAR awards for outstanding performance

Provided computer system support for Churchill Downs associates along with three other remote racetrack locations. Partnered with system administrators and IT leadership to resolve issues impacting daily operations in a timely manner.Received two individual TOP CAT awards for outstanding performance.Nominated for TOP CAT of the year.

Responsible for creating the daily simulcast program used by racetrack patrons for off track betting.Trained with IT Helpdesk representatives in down time.