Annie Caldwell Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

Led product development for the fastest growing SaaS product in company’s portfolio and executed the 2022 and 2023 product roadmaps.Served as the sole Product Owner of Host Compliance, a web application that crawls short-term rental listing data from sites such as Airbnb, Booking.com, VRBO and Tripadvisor, joins this with additional data sets and provides this to government customers in the US and Canada. Collaborated closely with 5+ cross-functional teams, including Sales, UX and Success, to build and launch our upgraded React app to a user base of over 200 government clients.Led planning, refinements, retros, estimation sessions for Kanban and Scrum teams with engineers spread over 3 continents.Worked closely with software engineers to define user stories, requirements and acceptance criteria, serving as the final QA sign off before launching new features.Product tech stack: AWS, Python, web scraping (Zyte, Aspentech), web proxy (Zyte, Bright Data), screenshots, JSON, Celery, internal and third party APIs (GraphQL, REST, Google Maps API, Twilio, Formstack, Lob, Auth0), GithubTools: Jira, Confluence, Miro, Figma, Notion, Pendo, Intercom

London, United Kingdom

Developed close relationships with local government clients in the UK and Ireland and advised on best practices in form design and user experienceTrained new and existing clients with various technical backgrounds on the ins-and-outs of the govService platform

London, England, United Kingdom

Responsible for managing CSAT, calibre of support and management escalations for a team of 4 customer support representativesMigrated, coordinated, and maintained support operations from FreshDesk to Salesforce.Improved the feedback loop between client issues and product development by analysing metrics to determine root causes of issues and improve the overall support experience

London, United Kingdom

• Spearheaded the development of a revolutionary new product for government clients• Designed 120 new forms for local government clients, bringing in £100k of new revenue

Edinburgh, United Kingdom

Float is a small fintech company based in Edinburgh that makes an award-winning cash flow forecasting app which integrates with accounting platforms Xero, Quickbooks Online, and FreeAgent. Developed, implemented, and optimised a blogger outreach strategy and produced bespoke content for over 15 different accountancy blogs.Organised a 6 month content plan and calendar that kicked off the new Xero-focused marketing strategy. Wrote script and produced a video featured on Float's help site using Camtasia video editing software. Arranged and recorded a video interview with Float's CEO used for various different PR initiatives, including FinTech Scotland and WiseTV.Utilised Google Analytics, Adwords, Sprout Social, Trello, and Buzzsumo to organise and measure the effectiveness of marketing efforts. Created advertisements in Photoshop CC for use on Facebook, Twitter, and the Google Display Network.

Edinburgh, United Kingdom

Resident Assistant (RA) at Residence Life at the University of Edinburgh.Worked in a team with 9 other RAs to help new home and international students adjust to life at the university and in the city of Edinburgh.Worked as a team to plan events for over 400 residents who live at the accommodation. Provided a source of support to residents and signposting them to student support services across the university.Submitted weekly and monthly reports, event proposals, and receipts to line managers.

Edinburgh

Founded the University of Edinburgh chapter of Spoon University along with two other Edinburgh students.Gathered 300 student signatures to demonstrate an interest for Spoon at the university and officially establish SpoonDeveloped an overall marketing strategy to build awareness around the university, involved a social media strategy (Facebook, Instagram, and Twitter), planning events, and partnering with societies and local businessesPlanned a launch party with over 40 attendees by partnering with a local pizzeria who provided us with food and a venue at no cost

Edinburgh, United Kingdom

Organised the creation of a comprehensive database of information and specs about the portfolio of over 300 teaching rooms at the university.Primarily utilised Excel to organize the information, linking information in the spreadsheet to photos I had taken of the teaching rooms while performing surveys.Documentation of progress on various social media channels, primarily Tumblr and Twitter. Delivered a Sway presentation about the project in front of supervisors and managers from all over the university.

Spain

Basque Destination is an incoming travel agency started at the University of Deusto in San Sebastian, where I spent my Erasmus year. Primary responsibility was helping to develop a marketing plan for a three-week language immersion program taking place in San Sebastian over the summer. Marketing plan included defining a clear plan of what future actions to take, setting up a Facebook page and updating it, and researching possible customers overseas via online channels. Helped in other areas at Basque Destination where needed, such as in translation, brainstorming, and helping Basque Destination appeal to American and other English-speaking clients.

Alderwood Mall, Wa

Cold Stone is a national ice cream shop chain that provides a customized dessert experience to each guest that walks through the door. Each guest can choose whatever type of ice cream they desire.Goal was to ensure the customer received a high-quality product each and every time. Main responsibilities included continuous communication with the owner of the store, making on-the-spot decisions, juggling multiple tasks at once, resolution of customer disputes, delegation of tasks to others, and extensive point-of-sale service. Given lists of daily tasks to finish, such as cleaning responsibilities, stocking the backroom, scheduling employees, etc., while also making sure the store ran smoothly.Worked at Cold Stone throughout high school as well as during summer break from university. During summer 2016, served as a full-time co manager, earning experience supervising a team of 17 employees.

University Of Edinburgh Campus

EUSA is the Edinburgh University Student Association and is run primarily by students and for students. Position at EUSA includes various aspects, all centering on serving the customers. Duties included crafting espresso drinks, heating and preparing food, putting customers through the till, ensuring professional health and food standards, maintaining cleanliness, and running food from the kitchen. Worked in various location around the campus, so it is necessary to adapt to new environments quickly. During term time, worked between 10-15 hours per week mostly in between classes and lectures.

Edmonds, Wa, Usa

Highly customer-oriented restaurant.Main duties at Panera included taking customer orders, running food from the kitchen to the tables, cleaning the dining room and bakery area, listening to customer requests, and handling payments. Did our best to meet every customer request and customization, while resolving any complaints or grievances a customer may have. Necessity of good communication between all areas of the restaurant (front of house, kitchen, backroom) Involved teamwork, helping each other out, and supporting each other in any way we could.

International Business With Spanish, International Business, Fourth Year

Activities and Societies: Buddies Program, Resident Assistant (RA), Spoon University, EUSA Catering TeamCurrently in fourth and final.

Administration And Business Management (With An International Emphasis), Business Administration And Management, Erasmus

Activities and Societies: Internship at Basque Destination, Tandem Language ExchangeErasmus year abroad. Coursework consisted of ten.

High School Diploma

Activities and Societies: Freshmen Class Council, Varsity Golf, Connections Club, National Honor Society, Honor RollServed as one of three.