Annie Johnson Email & Phone Number

Conduct ServicePerformance phone interviews for our clients using the LinkConnect system in a highly professional manner. Listen well to the customers to determine whether they are satisfied, dissatisfied, indifferent, or if there are any hidden issues. Report disputes, opportunities and concerns to our clients via the LinkConnect system. Recommend Lisa’s.

Benefit Specialist ll (2006-2007). Re-priced claims to ensure the correct discounts were provided. Processed medical, dental, vision and prescription drugs claim. Interacted with agents and claimants by phone or mail. Coordinated and inter-grated other insurance. Part time work at home processorCustomer Service Representative (2004-2006). Assisted.

. Provided quality customer service over the phone or by correspondence. Answered questions from customers regarding billing, programming and installations. Corrected billing errors and discrepancies. Provided technical support for customers on set up of equipment. Trouble shot reception problems over the phone prior to issuing a repair call. Received.

Service Associate (2002). Processed monthly medical reports to generate accurate billing. Researched aged accounts to ensure correct paymentCustomer Service Representative (1999-2001). Assisted customers with questions and concerns about their health care benefits. Resolved issues in a timely manner to ensure customer satisfaction. Utilized knowledge and.

. Processed and resolved medical, dental and vision claims. Talked with a variety of health care offices to resolve billing errors. Coded medical bills with appropriate codes to ensure correct payment. Processed inpatient and outpatient hospital claims on a production level. Processed Medicaid and Medicare claims. Customer service and problem.