Head of enablement programs for the sales and account management organizations.Design and deliver innovative enablement initiatives, including onboarding, product training, sales skills development, and manager coaching.Create and curate high-quality enablement content, such as training materials, presentations, sales kick-off, and skills workshops.Collaborate closely with sales leadership, product management, marketing, and other departments to ensure alignment and support.

Maximize the onboarding journey for new sales team members worldwide, aiming to streamline processes and ensure seamless integration into the organization. Work cross-functionally with organization-wide stakeholders and subject matter experts to develop comprehensive training materials, manage content and deliver supporting resources. Guide a holistic learning and development experience, covering crucial aspects of sales skills, company processes, and business acumen while enabling a culture of care.Drive seller effectiveness through targeted sales productivity programs and strategic use of sales tools.

Optimized the performance of DocuSign's worldwide sales team by designing thorough onboarding and enablement sessions covering DocuSign’s solutions, sales strategies, business acumen, sales tools, and processes. Developed and delivered dynamic, meticulously crafted training materials that were both engaging and measurable, ensuring they met the highest instructional standards.

Led the business operations of a thirty-member Education Support Services team, overseeing Technical Writers, Curriculum Developers, Business Analysts, and Clinical Educators. Where I established and refined training process standards through analysis, documentation, and definition. Fostered collaboration across departments to pinpoint areas for improvement and advancement in training programs. Managed the accreditation process for clinical continuing education across all in-person and web training events. Initiated and executed a national regional training program, delivering interactive and hands-on instructor-led training sessions over a two-day event each quarter, enhancing client engagement and skill development.Acted as a subject matter expert and implementation project manager for MCG's medical industry standardized testing product, facilitating the onboarding of over 125 new clients and providing extensive project management support to senior medical directors and executives. Designed and conducted customer end-user training, in-person workshops, and focus groups for standardized testing in the medical industry.

Administered all of the operations of the MCG Learning Management System, an interactive web-based training and testing software. Managed support queue, conveyed follow-up communication to account managers and clinical educators.Collaborated with product managers by leading a variety of data collection and analytic tasks to ensure that all product release requirements and objectives are properly documented. Develop and implement product release approval processes, manage development checklists and generate internal review requirements for release documents.Identified style inconsistencies of client facing documents by eliciting feedback from technical writers, trainers and marketing to ensure document formatting standards are consistent across all areas of the organization. Conducted installation and configuration of custom client Learning Management Systems. Managed system issues by coordinating communication between clients and vendors.Developed and maintained client administrator manuals, internal user manuals and templates for client communication.