Annie Bui Email & Phone Number

Eugene, Oregon, United States

• Serving as a knowledgeable point of contact for students, staff, and faculty to provide support and assistance for technology help through multi-channel communication i.e., phone, email, Microsoft Teams, and in-person contact• Developing new training material to encompass newly integrated protocols and procedures• Orienting and training new hires on the functions and tasks of the front desk/building management team to help manage a productive work team• Scheduling building events using meeting and conference room scheduling software, EMS

Ho Chi Minh City, Vietnam

• Strategized a company rebranding plan to restructure marketing content to increase client acquisition and make SEO-friendly• Prepared survey reports for managers and stakeholders to evaluate client feedback and provided recommendations for improving client satisfaction• Wrote content for new website launch, brochure, and LinkedIn and Facebook posts to promote software as a service offerings• Communicated in Vietnamese and English to perform daily tasks among a group of multicultural and diverse professionals• Ad hoc research projects

San Jose, California, United States

• Interacted with all customers as first and last point of contact in their shopping experience• Used POS system to efficiently and accurately ring up customers while maintaining a charismatic and professional manner• Encouraged customers to sign up for Target’s credit/debit card by detailing the benefits of possessing one, increasing customer loyalty

Los Gatos, California, United States

• Oversaw kids age 5-15 complete assigned math and reading extracurricular worksheets to reinforce their subject skills• Worked with 15+ kids per shift, using patience and communication skills to simplify and teach new math and reading concepts• Created homework schedules for students around their level of proficiency and personal life schedules

San Jose, California, United States

• Prepared and presented beverages/food according to established recipes and standards• Effective communication with Vietnamese- speaking boss with proficient level Vietnamese