Annie Bui Email & Phone Number

Eugene, Oregon, United States

• Serving as a knowledgeable point of contact for students, staff, and faculty to provide support and assistance for technology help through multi-channel communication i.e., phone, email, Microsoft Teams, and in-person.
• Developing new training material to encompass newly integrated protocols and procedures
• Orienting and training new hires on the functions and tasks of the front desk/building management team to help manage a productive work team
• Scheduling building events using meeting and conference room scheduling software, EMS

Ho Chi Minh City, Vietnam

• Strategized a company rebranding plan to restructure marketing content to increase client acquisition and make SEO-friendly
• Prepared survey reports for managers and stakeholders to evaluate client feedback and provided recommendations for improving client satisfaction
• Wrote content for new website launch, brochure, and LinkedIn and Facebook posts to promote software as a service offerings
• Communicated in Vietnamese and English to perform daily tasks among a group of multicultural and diverse professionals
• Ad hoc research projects

San Jose, California, United States

• Interacted with all customers as first and last point of contact in their shopping experience
• Used POS system to efficiently and accurately ring up customers while maintaining a charismatic and professional manner
• Encouraged customers to sign up for Target’s credit/debit card by detailing the benefits of possessing one, increasing customer loyalty

Los Gatos, California, United States

• Oversaw kids age 5-15 complete assigned math and reading extracurricular worksheets to reinforce their subject skills
• Worked with 15+ kids per shift, using patience and communication skills to simplify and teach new math and reading concepts
• Created homework schedules for students around their level of proficiency and personal life schedules

San Jose, California, United States

• Prepared and presented beverages/food according to established recipes and standards
• Effective communication with Vietnamese- speaking boss with proficient level Vietnamese