Product Owner for home loans on anz.com, responsible for: - paid digital support for ATL and IMC marketing campaigns- personalisation across anz.com and ANZ Internet Banking- lead nurture and lead optimization- SEO optimization- developing new calculators and optimization of existing calculators and tools

- Paid media responsibility and optimisation across digital, video, social and paid search- Onsite personalisation strategy - End to end management and delivery of new tools and capability for customers and frontline staff - Change management - Lead nurture strategy and delivery

Marketing Business Development Manager at American Express (based in London) driving strategy, increasing billings and market share for SwissCard, the largest card issuer in Switzerland. - Launched Apple Pay in November 2017- Relaunched American Express Gold in September 2017, providing additional valuable features to attract new segments and increase market share- Develop and drive strategy on American Express cards, SWISS (the national airline) and Bonviva (Credit Suisse banking product)

- Targeted portfolio communications driving deeper engagement and spend- Project resource with end to end management of card welcome kit and early engagement strategy- Compliance notification communications

Part of the ANZ Wealth Marketing team focusing on Direct Super and Insurance.

Part of the ANZ Wealth Marketing team focusing on ANZ Financial Planning.

Marketing and Communications Coordinator for the new credit card legislation changes (NCCP). Primarily responsible for executing press ads, collateral changes and customer campaigns.Key Achievements:- Changed over 100 collateral items on budget and on time. This included items in ANZ branches and warehouse items- Execution of Press Ads for T&C's changes, driving substantial cost savings. Petitioned for new press ad template that required branding approval.- Drove credit card limit increase consent marketing execution. - Drove ANZ Low Rate Platinum DM acquisition strategy resulting in above average portfolio upgrade response rates.

Customer experience analyst for ANZ credit cards. Responsible for complaints and customer satisfaction reporting as well as process improvement.Drove process improvement within the ANZ Travel Card, implementing the delayed activation SMS initiative where customers would receive an SMS for delayed activation

2009 Branch Graduate working at ANZ Branches throughout the Cheltenham District including the suburbs of Chadstone, Clayton, Southland and Braeside. Gained experiences as a teller, personal banker and senior personal banker.Lean Six Sigma project member that successfully implemented the ANZ Private Bank Master Authority form that consolidated 7 forms into one.