Annika Hansen Email & Phone Number

Hopkins, MN, US

Edina, Minnesota, United States

• Managing and leading staff, with overall responsibility of compliance and day-to-day operations.
• Oversee the hiring, training, management, and development of these individuals.
• Creating, updating, and managing written procedures workflow processes.
• Maintaining compliance policies and documentation.
• Organizing and scheduling Advisory Board Meetings, develop and distribute meeting materials.
• Coordinating weekly team and annual meetings, take notes and distribute minutes and action items.

Edina, Minnesota

• Support three executives at financial management company. Manage all day-to-day tasks with confidentiality and a strong work ethic, including scheduling, account management, activities, CRM management, and general.
• First Impressions
• Handle client account management, including opening accounts, transferring funds, client relationship management, along with developing, coordinating and planning client appreciation events.
• Manage marketing initiatives, which includes creation of marketing collateral.
• Run office management operations for the office.
• Develop Best Practices.

Greater Minneapolis-St. Paul Area

• Handled inbound and outbound calls in a high-volume call center to help resolve customer credit questions and disputes.
• Advised customers on payment plans and debt management strategies.
• Collaborated with team members to resolve unique credit situations.
• Acted as a liaison between bankruptcy and credit counseling.
• Worked as a first point of contact for the 2013 Target breach, which included helping customers enroll in credit monitoring, educating on risk identity, and cyber-security protocol.

Greater Minneapolis-St. Paul Area

• Designed all neon & cut vinyl application patterns utilizing Adobe Illustrator.
• Custom graphic design service for neon & vinyl signage.
• Recorded and reconciled all accounting and financials with Xero (2006).
• Handled all clerical and front desk responsibilities.
• Managed social media communications.

Liberal Arts And Sciences/Liberal Studies

Certificate, Education Paraprofessional

Graphic Design And Multimedia, Design And Applied Arts

President's List, PATH Scholarship