Annika Etheridge Email & Phone Number

United Kingdom

Sweden

In charge of large onboarding project for key account customer Sector Alarm across eight European countries, enabling digital invoicing for 600,000 end-customers. Implementing invoicing SaaS solution by managing cross-functional internal teams and customer relations. Daily interactions and alignment with customer team to ensure project plans are aligned.

Sweden

Promoted to build and manage a Project Manager team at Calabrio in Stockholm, Sweden (Contact Centre, WFM, BI and CRM).Ultimately responsible for the implementation portfolio in EMEA, APAC and South America and a team of six project managers.Recruited and supported new team members, rolled out a new internal project management system and CRM (Clarizen.

New York, United States

Brought onboard to manage largest implementation to date of Calabrio's workforce management system for customer Capital One in locations across USA and Canada. In charge of program and project scoping, budget management, change management and a team of eight consultants and technical resources. Recognised for my on-budget and on-time delivery by being.

Sydney, Australia

Worked on a large bid to transition Westpac Bank’s ICT platform to Optus. Provided project management expertise to the scoping, planning and pricing of the solution. Specifically managed the development of the Contact Centre solution and third parties to integrate their commercials, solutions, timelines and teams into the overall plan and costing as well.

Sydney, Australia

Managed the Business Change Stream of Vodafone’s OneConnect Program, a Contact Centre Telephony and Infrastructure delivery. The program introduced new telephony technology (SIP to Core) and an upgrade of the Genesys platform, including applications such as Verint Call Recording, Virtual Hold, OpenWave Workforce Management and ccPulse RealTime Management..

Dubai, United Arab Emirates

Hired in the start-up phase of du telecom in UAE to set up the Project Management team within the Consumer Sales division and to oversee launch preparations, system and process readiness, testing and go live.

Dubai, United Arab Emirates

Managed key account relationships and projects for Professional Services section of Brightpoint Middle East; created business opportunities and delivered consultancy projects across region’s telecom sector (business optimisation and transition projects for Vodafone Kuwait).

London, United Kingdom

Promoted from Customer Support Consultant to Project Manager at Aspect in London.Managed installations of Aspect Communications Contact Center portal (both software and hardware solutions) across Europe.Played key role in developing the Aspect project management methodology (based on PRINCE2) and long-term strategy.Trained contact center managers at over.

Amsterdam Area, Netherlands

Advised British and Scandinavian clients in the use of corporate PCs and networks. Provided customer support and technical troubleshooting both on hardware and software issues.

Viksjö - Stockholm - Sweden

Teaching Swedish language and literature and Physical Education at Viksjö High School. I performed my work experience at this school during my studies and was hired after graduating.