Ann Joyce Email & Phone Number

Spokane, Washington

Spokane, Washington Area

Marketing and finance for small credit unions including balancing and reconciliations, 5300, newsletters, website management and writing.

Liberty Lake, Wa

Develop people and systems, departments and infrastructure to support a growing and profitable franchise-like data processing CUSO for credit unions. Built delivery teams and infrastructure, implemented network relationships and collaborative business design to turn business profitable. Grew customer service, operations, programming and conversion teams who successfully converted 20 credit unions to CUBASE software platform and developed a reputation for troubleshooting and smart problem-solving.Developed financial infrastructure, board communication tools to effectively manage cooperative business and keep stockholder interest at forefront of decision-making. Exceeded budget expectations, retiring negative retained earnings and providing stockholder dividends. Upgraded technical infrastructure including high availability replication, disaster recovery progression testing, third party connectivity resulting in stable, reliable processing environment with 99% uptime. Work with board of directors to implement strategic vision. Responsible for stakeholder communication including website, press, client alerts, documentation, annual leadership conference and regional training events.

Created and managed growth of AP's only data center devoted to producing election results and sports scores. Nationalized AP election results reporting processes and procedures, decreasing errors and increasing efficiency. By streamlining procedures, professionalizing staff, and national training on vote checks increased speed, accuracy and depth of coverage. Created large national entry center for general elections employing more than 300 people, and processing results for 32 states. Results reported seamlessly, team won AP’s prestigious Gramling Award for excellence. Designed 24/7 data aggregation center for AP, expanding capabilities and reducing staff. Built sport score reporting operation from scratch, added satellite support desk function through a surprise takeover of NY operations with improved service. Grew center to remove all data-centric reporting from news bureaus, including election data, lottery results, weather, high school sports scores and newspaper marketing research. Managed, trained and developed multi-disciplined staffs increasing efficiency and loyalty. Experience managing all kinds of employees from professional to clerical; union to contractors; full-time, part-time and temporary; overnight, on-site, or remote. Hiring, firing, developing, documenting and growing employees for organizational success.

Built and tested election databases for 14 western states working with election officials, media customers, developers and AP bureaus. Set up and ran vote entry centers in AP bureaus, hiring stringers to call in election results, training part timers to accurately input results. Programmed reports to deliver accurate and complete results to newspaper and television production systems, testing with members and troubleshooting satellite delivery issues. Worked with Secretaries of States to develop electronic feeds of results into AP system, defining and mapping fields, testing and troubleshooting. Developed and implemented strategies to speed results reporting on election nights using websites and multiple source reporting.

Worked in field office for Congressman Jay Inslee when he represented Eastern Washington's Fourth Congressional District.

Developed media strategies and promotional campaigns, executive media training, message development, public testimony preparation, media relations and event planning.

Produced Sunday feature section with original stories and artwork including Society of Professional Journalist award for feature story on teen mothers.

News reporter covering federal courts, politics and crime including presidential visits, judicial corruption trials, shootings, press conferences and medical examiner cases.

Bachelor Of Arts (B.A.), Journalism

Activities and Societies: Reporter and editor at student newspaper. Referee for intramural sports.

Undergraduate Coursework With Concentration In English And Economics

Activities and Societies: Tennis team, school newspaper. European Economic Community study abroad program.