Ann Henderson Email & Phone Number

Columbus, Ohio, United States

Lead technical support and server administrator for 20+ Linux-based shared and private/VPS web hosting servers running WHM/cpanel. Company had a client base of 8000+ and utilized WHMCS software for ticketing and billing. Responsibilities included managing server load and space usage, firewalls, upgrades and migrations, configuring and maintaining WHMCS, and finding/stopping hackers. Provided enterprise support to key clients.One World Hosting was sold in September 2022 to a larger hosting provider.

Columbus, Ohio, United States

Managed support team that was serving a growing client base of 5000+ web hosting accounts. Trained staff on topics that included ticketing system (WHMCS), billing and account management, cpanel/WHM, DNS, domain registrations, secure certificates, basic email troubleshooting, and common WordPress issues. Provided guidance on phone support strategies for leading to successful outcomes and handled call and ticket escalations.

Columbus, Ohio, United States

Handled more complicated site and email issues requiring Linux command line work and involving addressing Apache, PHP, or HTML problems. Continued on the front lines of phone and ticket support. Assisted with interviewing and hiring additional support team staff to address expanding client base. Configured new servers and migrated larger clients to cloud/VPS or dedicated servers.

Columbus, Ohio, United States

Answered incoming support calls, emails, and tickets from web hosting and domain registration clients. Typical support issues were email authentication errors, domains not resolving, repointing domains, billing questions, and requests for direction on basic web site management.