• Oversee and analyze both the day-to-day operations and long-term strategic functions of the business• Define, implement, and continuously refine operational policies and procedures to optimize efficiency• Manage all accounting functions, including preparation of monthly and quarterly financial reports• Supervise payroll, human resources, and operational staff to ensure smooth internal operations and compliance• Work closely with the CEO and senior management to develop and shape long-term operational strategies• Conduct regular audits of operational processes for compliance with internal policies and external regulations• Foster a culture of continuous improvement by researching and adopting best practices across the organization• Manage vendor relationships to ensure optimal service delivery and cost-effectiveness in operational functions• Prepare and present operational reports and recommendations for decision-making

• Develop and implement comprehensive policies and procedures to optimize day-to-day operational efficiency• Monitor and analyze loan volume trends, refining strategies to maximize performance and profitability • Collaborate closely with the CEO and CFO to develop, implement, and adjust overall business strategy• Foster and maintain strong relationships with clients, ensuring strategic engagement and retention efforts

• Cultivate strong relationships with both new and existing clients, ensuring exceptional service and support• Lead and manage the Compliance, Customer Service, and Collections teams• Establish and refine procedures to enhance performance while ensuring alignment with operational goals• Track and evaluate trends in delinquent accounts, leveraging insights to develop strategies for risk mitigation• Monitor and analyze application flow and approval rates, identifying areas for improvement

• Develop marketing plans to penetrate new client markets and deepen relationships with existing clients• Conduct market research to identify prospects and target businesses aligning with company growth objectives• Create tailored recruiting strategies for specific client positions, ensuring alignment with client needs• Serve as a consultant potential clients, providing insights on Tulsa market to inform staffing strategies• Lead and manage internal team members, fostering professional development to enhance team performance• Manage internal personal and team metrics, ensuring alignment with business goals• Conduct weekly meetings with each team member to review productivity and support goal attainment

• Generate new business opportunities through strategic outreach and networking• Nurture existing client relationships, ensuring exceptional service and alignment with their evolving needs• Educate clients on market conditions, providing valuable insights to inform their hiring decisions and strategies• Conduct market analysis to identify trends and competitive landscape, facilitating informed discussions• Collaborate with internal teams to design tailored solutions that address client needs• Track and report on sales metrics, analyzing performance data to refine strategies and improve outreach efforts• Participate in industry events, building brand awareness to attract potential clients• Maintain pipeline of prospects, ensuring consistent follow-up and engagement to convert into clients

• Serve as a client consultant throughout the recruiting process, guiding clients to make informed decisions• Mentor new Business Development Managers, ensuring seamless integration into the company culture• Develop strategic business plans to drive growth and market penetration• Analyze client feedback and market trends to refine service offerings and improve overall client satisfaction• Maintain key performance indicators to measure the success of business development initiatives • Act as a key point of contact for clients, ensuring their needs are met with urgency and care

As Credit Analyst• Manage customer accounts effectively, including payment application and issuance of credits• Collaborate with management on budgeting processes to inform strategic planning and resource allocation• Prepare comprehensive monthly reports detailing customer accounts to support strategic decision-makingAs HR Coordinator• Implement policy changes to align with organizational goals• Assist in crafting clear job descriptions to accurately reflect role requirements and expectations• Interview applicants for internal positions, assessing fit for the organization• Ensure compliance with company policies and regulations for hiring and terminating associates • Process all onboarding paperwork for new hires, ensuring a smooth transition into the organization• Manage employee benefits, oversee enrollment, and provide assistance to associates with any related issues• Collaborate with management to ensure compliance with OSHA and other government agency requirements• Prepare monthly reports on headcount information and vacation accruals• Maintain up-to-date Organization Charts, ensuring clarity in reporting structures and personnel• Coordinate, plan, and direct all social activities for the local office throughout the year

• Prepare annual income tax returns for individuals, partnerships, and corporations• Monitor and analyze clients’ financial data daily using QuickBooks and Lacerte• Engage in daily communication with clients to provide updates, and address any concerns