Ann Pillman Email & Phone Number

Rochester, New York Area

I provide information design and technical writing services on a contract basis. I fully embrace single-sourcing and reusable content techniques which enable companies to repurpose content for many different outputs (example: user guides and training; or online help and PDFs).My engineering background provides a natural fit for me to work in highly technical environments that require an understanding of hardware and/or software terminology and methodologies. I am very skilled at translating highly technical material to a more understandable level for different audiences.

Rochester, New York Area

Develop and maintain the company's customer information/documentation strategy for all products, including online help, print (PDF), training task aids, and marketing spec sheets. Spearheaded the move to reusable and single-sourced content that makes it possible to generate various formats of documentation/training outputs seamlessly from standard shared content.

Rochester, New York Area

Online help and training materials for an internal process verification software system. Highly technical knowledge was needed to successfully document and develop training for this software.

Rochester, New York Area

Documentation and training for the company's Ektachem blood analyzers. Compliance with FDA documentation and records retention standards.

Rochester, New York Area

Research scientist/software engineer: real-time software for experimental X-ray systems.

Shrewsbury, Ma

Electrical engineer/software engineer: circuit design and real-time software to support thin film head manufacturing and testing.

Certificate, Technical Communication

Certificate in Professional Technical Communication

Bs Ee, Electrical Engineering

Activities and Societies: Minor in computer science, co-op work experience, Student Chapter of IEEE BS Electrical Engineering with a minor.