Ann Duff Email & Phone Number

Phoenix, Arizona Area

Led software development programs that delivered global data products for Global Fraud Risk, Global Merchant Services, Credit Risk, and Enterprise Growth – Teradata and Hadoop changes.o Managed global development operations teams that annually delivered 80-90 program enhancements and small projects in addition to infrastructure uplifts and second level support. o Successfully delivered projects in an ever-changing environment, heterogeneous systems across the enterprise with different engagement and operating models.o Coached Scrum Teams and Product Owners on Agile values and practices using Rally, specifically estimation, which increased predictability and business satisfaction.o Utilized network contacts outside of the scrum team to fill skill gaps so that critical projects could be completed.

Phoenix, Arizona Area

Managed analytic portfolios via Kanban for Information Management (Marketing), Institutional Risk, Corporate accounts, TRS Security, Bank, Fraud, Collections, Anti-Money Laundering, US Consumer, OPEN (US Small Business), and International Consumer and Small Business.o Piloted the tenant management program to support other internal groups utilizing the IDN platform. Set up / established program processes required to set up a development team: application ids, database permissions, job scheduling, database tuning, and issue resolution.o Led software development for fraud data ingestion and analytics which contributed to the lowest fraud rates.o Oversaw work stream for 20+ Business-to-Business data feeds which resulted in annual saving of $120 mm.o Managed automation of enterprise exposure at default, which determines potential losses from default or bankruptcy by merchants or corporations, and the reserve amount required to be maintained by the company.

Phoenix, Arizona Area

Technical Project Manager / Analyst, Ameriprise Information Management Successfully delivered Business Planner Tool which captured and forecasted potential sales revenue from new client investments within a tight timeline and compliance constraints which resulted in recognition from Ameriprise leadership at the highest levels.Analyst / Technical Project Manager - The Financial Service Center Led project team focused on creating marketing campaign results in a greatly reduced timeframe in variable formats for multiple audiences. Built reporting processes from five data sources, which focused on key performance metrics for campaign and advisor effectiveness reporting available thru batch, on-demand reports, and business objects. Completed data mapping for source and target data.

Lead BSA for Travelbahn Gateway product. Stabilized application (resolved over 200 defects) and implemented enhancements to support aggressive deployment goals and to reduce average handling time. Test Manager for Travelbahn development and integration of 25+ products (new internal, legacy and vendor developed systems) in multiple phases based on time-to-market delivery.