Filed immigration matters which included: Adjustment of Status, Employment Authorization, Advance Parole, L-2 EAD, Consular Processing, EAD/AP extensions and some PERM knowledge.Served as the Initial contact liaison for day-to-day issues between client and attorneys/legal teamManaged the internal databases to ensure all data is current and accurateRan monthly reports to reach out to clients for authorization regarding needed H-1B, TN, EAD, AP, etc. extensions to ensure completion in a timely mannerExercised a broad knowledge of Immigrant and Non Immigrant matters including but not limited to F-1, H-1B Change of Employer, H-1B Change of Status, H4 dependent visas, TN, AOS Applicants, Employment Authorization Documents and Advance Paroles

I-9 Help Desk supportServed as the Initial contact liaison for day-to-day issues between client and attorneys/legal teamManaged the internal databases to ensure all data is current and accurateRan monthly reports to reach out to clients for authorization regarding needed H-; etc. extensions to ensure completion in a timely mannerExercised broad knowledge of Immigrant and Non Immigrant matters including but not limited to F-1, H-1B Change of Employer, H-1B Change of Status, H4 dependent visas, TN, AOS Applicants, Employment Authorization Documents and Advance Paroles

Initially brought on board for a special project involving I-9 recaptureSupported the I-9 Help Desk by answering a multi-line phone systemHandled a large volume of calls from clients regarding completion of I-9 forms via the online I-9 service centerDemonstrated knowledge of over 40 companies different processes in order to direct the clients on what action was needed to complete the I-9Provided knowledge of tentative non conformation - guided clients when additional steps were required to resolve issues with either Social Security Administration or Department of Homeland SecurityDirected both the client and company contacts of what information was required to update an employees I-9 when a document was set to expire in regards to re-verificationCalls involved but were not limited to: password reset, log in issues, documents required, agent/user access, section 1 and 2 completion, re-verification, etc.

Initial contact liaison for day-to-day issues between the client and the attorneys/legal teamSuccessfully managed the internal databases to ensure all data was current and accurateRan monthly reports to reach out to clients for authorization regarding needed H-; etc. extensions to ensure completion in a timely mannerBroad knowledge of Immigrant and Non Immigrant matters including but not limited to F-1, H-1B Change of Employer, H-1B Change of Status, H4 dependent visas, TN, AOS Applicants, Employment Authorization Documents and Advance Paroles

Created and modified Individualized Service Plans and assessments Produced semi-annual and annual reports for consumers, set up meetings with consumer's coordinators for semi-annual and annual meetingsIntroduced new independent living trainers to the consumers they would be working with Resolved problems and concerns that occurred with consumers who were assigned to my caseload Worked individually with developmentally disabled clients by coaching and educating them on various skills to encourage growth, independence and self relianceProvided training tailored to the individual client's needs and included instruction in areas such as money management, balancing checkbooks, grocery shopping, cooking, exercise and weight loss, social/recreational involvement, medical appointment setting, teaching health maintenance, job hunting and preparation.