Ann Shealer Email & Phone Number

Phoenix, Arizona, United States

- Oversight of 1st shift operation with 27 employees- Establish goals, strategies, and priorities for effective service delivery- Develop professionalism, leadership, and interpersonal skills in SIMS Leads- Collaborate with other Supervisors to increase productivity, efficiency, consistency, and accountability across all shifts- Improve results-based focus of SIMS supervisory team- Liaise with other departments and agencies for problem resolution- Prepare administrative inquiries, reports, memos, and other correspondence- Complete weekly Daily Work Assignment for Team - Interview applicants and employees for promotion and make recommendations

Tempe, Arizona, United States

- Provided leadership, mentoring, and development for a 12-agent team- Coached agents through real-time problem solving and issue resolution- Responsible for daily, weekly, and monthly KPI adherence- Led weekly team meetings focusing on Sales/Customer Service techniques- Conducted bi-weekly one-on-one mentoring/development sessions with agents- Handled escalated service calls requiring Supervisor resolution- Developed agents to be Top-10 sales performers month over month

Glendale, Arizona, United States

- Responsible for leadership, development, and coaching of 60 employees- Reduced annual labor costs by $250K with improved line structure - Improved employee turnover by 15% with cross-training program- Responsible for daily, weekly, and monthly KPI adherence- Conducted weekly coaching/development meetings with Supervisors and Leads- Collaborated with other Department Managers to meet daily production goals- Served as division leader in General Manager’s absence

Monroe, Michigan, United States

- Led a $12M operation with 170 employees- P&L responsibility including annual budget and business plan preparation- Led, developed, and mentored 7 Department Managers- Collaborated with Corporate Sales team on new business acquisition- Collaborated with Corporate Traffic team on route expansion and cost reduction- Served as a mentor for the corporate Leadership Mentor/Mentee program- Served as a trainer on the Corporate Acquisition Team - Led the organization through a 33% workforce reduction in 2008, resulting in the highest EBITDA in the division’s history - Participated in annual ISO:9001 certification audits with outside auditors- Posted exceptional Customer Satisfaction Survey scores year over year

Monroe, Michigan, United States

Directed customer service activities for a $12M customer base (Monroe, MI)- Directed customer service activities for an $8M customer base (Minneapolis, MN)- Managed multi-division Customer Service departments from 2003-2006 requiring bi-weekly travel and long-distance Leadership techniques- Managed the corporation’s largest account - $3M in annual sales- Led, developed, and mentored dual Customer Service teams- Worked with corporate Sales team on new business acquisition- Posted the highest corporate Customer Satisfaction survey scores year over year- Responsible for annual departmental budget and business plan preparation

Minneapolis, Minnesota, United States

- Directed customer service activities for $8M customer base- Led, developed, and mentored a 10-person team- Worked closely with corporate Sales team on new business acquisition- Achieved 2nd place in annual corporate Customer Satisfaction Survey scores YOY- Responsible for annual departmental budget preparation and adherence