Ann John Email & Phone Number

Albuquerque, Nm

Consulting and project management dedicated to solving problems for business. Offering comprehensive contact center, credit, collections, human resources and operations management solutions with specialization in strategy and project management, training curriculum design and quality assurance program development. Project management focused on custom training design and delivery, change management, increasing sales and implementing new software platforms.Lift Equation, LLC - Client Relations, Direct Marketing. Web Site Implementation, Process Improvement Seasonal Magic, LLC - Financial Analysis, Policy & Procedures Design, Project Management NM Department of Transportation (NMDOT) – Traffic Safety Project (2 years, 3 – current)Digital Risk - Mortgage Loan Processing, contracted to manage remote loan processors. (7 months)Sandoval County Economic Development Forum created financial records systems for this 501c3. (4 months)

Albuquerque, New Mexico Area

Responsible for medical device manufacturing, distribution, logistics and day-to-day operations for a multi-million dollar business located in two sites, Tennessee and New Mexico. Reported to the CEO. Implemented new Contact Center (Nice In Contact) multi-channel CRM software service system to track customer loyalty and reduce costs. Created KPI’s and Quality Monitoring to improve Service Rep quality. Improved customer service procedures and turnaround time for product shipments. Worked with global partners and vendors to establish client relationships. Oversaw complex FDA regulations for Medical Devices, ISO 1.3485 and OSHA regulations. Provided strategic, operational guidance and support to the CEO. Built, developed and managed Service, Manufacturing, Distribution, IT and Supply Chain divisions between several sites. Provided Pre and Post-Covid remote management.

Albuquerque, New Mexico Area

In-charge of patient and client service operations of medical equipment, supply and rehabilitative equipment and service for the largest home equipment company in New Mexico with thirteen branches throughout the state. Seamless implementation of new multi-channel Contact Center platform. Met all Federal and State regulatory requirements and passed all audits, internally as well as HQAA, NCQA,CMS and Client. Pre-Covid Remote management experience experience.

Albuquerque, Nm

Accountable for day to day remote site clinical operations of nurses, coordinators, providers that must deliver home health care services for six health plans and 340K patients throughout New Mexico and Oklahoma. This included ensuring federal compliance and regulations were met. Director of Project Management Office, accountable for 7 separate project teams and 27 project managers on and offshore. Projects were focused on improvements to service and revenue worth millions in cost savings or cost avoidance. Direct P/L responsibility and pre-covid remote management experience.