Ann Wissman Email & Phone Number

Overland Park, Kansas, United States

Customer, Care and Billing. Partnering with business and technical teams to drive definition and delivery of technology strategies/solutions for business processes.

Overland Park, Kansas, United States

• Oversaw fiscal management of annual budget for customer and billing systems organization.
• Managed digital budget activities for accruals, reclasses, internal / external labor forecasting, hardware / software procurement, and monthly spend, confirming all tasks were completed on time and month end reporting.
• Coordinated movement of strategic initiatives from Business Stakeholder Concept to Technology Team Delivery, verifying all team impacts were correctly identified.
• Partnered with 18+ Vendors to invoice 400+ consulting resources. Statements of Work were negotiated through RFP process. Purchase orders were created. Vendors submitted monthly invoices. Invoice amounts were verified.
• Initiated external labor contract renewals / extensions, statements of work, purchase orders, and processed monthly invoicing, ensuring no negative impacts to supplier.
• Collaborated with Product and Technology team, gathering and producing monthly capacity and demand forecasts, and coordinating quarterly project pipeline, confirming availability of resources.

Overland Park, Kansas, United States

• Managed technical projects / annual $26M IT budget for Enterprise IT Director.
• Engineered all project deliverables from project inception through deployment / launch.
• Accomplished project objectives by planning and analyzing daily priorities and meeting with stakeholders to communicate critical project status updates used in operational decision making.
• Monitored all monthly project costs/variances, scope, schedule, and changes, resolving issues and implementation defects.
• Ensured all project information was appropriately documented and secured according to established company policies and procedures, meeting compliance standards.
• Implemented all information technology projects within 90% of the company goal for on time and within budget. Project work consisted of Billing software development and system improvement projects.

New Century, Kansas, United States

• Managed $20M annual department budget for IT Director-Service Assurance.
• Increased department revenue by reporting 2% favorable variance to budget through detailed financial tracking and management.
• Reduced costs by resolving $930K in charge-back errors in the first 2 fiscal quarters of 2010.
• Decreased Priority 1 system outages 90% by facilitating weekly vendor calls to address system issues and improving customer service.
• Developed, modified, and produced weekly and monthly executive operational metrics vital to achieving annual IT project and system performance goals.
• Streamlined processes by initiating the roll-out of new IT projects, such as Service Catalog, enabling clients to order computer equipment from one company web source.

B.A., Business Administration

Masters Certification, Project Management