Ann Wissman Email & Phone Number

Overland Park, Kansas, United States

Customer, Care and Billing. Partnering with business and technical teams to drive definition and delivery of technology strategies/solutions for business processes.

Overland Park, Kansas, United States

Oversaw fiscal management of annual budget for customer and billing systems organization.• Managed digital budget activities for accruals, reclasses, internal / external labor forecasting, hardware / software procurement, and monthly spend, confirming all tasks were completed on time and month end reporting / variance explanations were accurate for executive review. • Coordinated movement of strategic initiatives from Business Stakeholder Concept to Technology Team Delivery, verifying all team impacts were correctly identified.• Partnered with 18+ Vendors to invoice 400+ consulting resources. Statements of Work were negotiated through RFP process. Purchase orders were created. Vendors submitted monthly invoices. Invoice amounts were verified against resource time entry and purchase order amounts, and then processed for payment. • Initiated external labor contract renewals / extensions, statements of work, purchase orders, and processed monthly invoicing, ensuring no negative impacts to supplier.• Collaborated with Product and Technology team, gathering and producing monthly capacity and demand forecasts, and coordinating quarterly project pipeline, confirming availability of resources. • Communicated daily with vendor partners, onboarding new external labor development resources, as well as monitoring 400+ contract workers’ start / end dates weekly, ensuring no loss of system access.• Provided monthly executive financial metric information using current business intelligence data to produce reports and presentations, highlighting findings, and recommending improvements. Analysis included project actuals/forecast vs. budget, resource forecasted headcount and time entry, hardware/software spend, and all variance explanations in support of executive KPI’s.

Overland Park, Kansas, United States

Managed technical projects / annual $26M IT budget for Enterprise IT Director.• Engineered all project deliverables from project inception through deployment / launch.• Accomplished project objectives by planning and analyzing daily priorities and meeting with stakeholders to communicate critical project status updates used in operational decision making.• Monitored all monthly project costs/variances, scope, schedule, and changes, resolving issues and implementation defects.• Ensured all project information was appropriately documented and secured according to established company policies and procedures, meeting compliance standards.• Implemented all information technology projects within 90% of the company goal for on time and within budget. Project work consisted of Billing software development and system improvement projects.

New Century, Kansas, United States

Managed $20M annual department budget for IT Director-Service Assurance.• Increased department revenue by reporting 2% favorable variance to budget through detailed financial tracking and management.• Reduced costs by resolving $930K in charge-back errors in the first 2 fiscal quarters of 2010.• Decreased Priority 1 system outages 90% by facilitating weekly vendor calls to address system issues and improving customer service.• Developed, modified, and produced weekly and monthly executive operational metrics vital to achieving annual IT project and system performance goals.• Streamlined processes by initiating the roll-out of new IT projects, such as Service Catalog, enabling clients to order computer equipment from one company web source.

B.A., Business Administration

Masters Certification, Project Management