Sherry Burks Email & Phone Number

. Work with internal customers to determine how to integrate their solutions onto T-Mobile's network· Troubleshoot customer issues and work to find solution· Support lab validation, configure firewalls, load balancers, GTMs, Cisco ISE· Tools used: VIP/Symantec, Checkpoint Firewalls, Splunk, AnyConnect, Load Balancers, GTMs, Pronghorn, Cisco ISE, Aruba Clearpass· Project manage/engineer, hardware specs, work estimations, multiple workload tasking· Documentation including engineering config guides, MoPs, and reference designs· Took ownership of Radius/TACACS profile builds using Cisco ISE and Aruba Clearpass· Consultant/support for network migration

· Work with internal customers to determine how to integrate their solutions onto T-Mobile's network· Troubleshoot customer issues and work to find solution· Support lab validation, configure firewalls, load balancers, GTMs, Cisco ISE· Tools used: VIP/Symantec, Checkpoint Firewalls, Splunk, AnyConnect, Load Balancers, GTMs, Pronghorn, Cisco ISE, Aruba Clearpass· Project manage/engineer, hardware specs, work estimations, multiple workload tasking· Documentation including engineering config guides, MoPs, and reference designs· Took ownership of Radius/TACACS profile builds using Cisco ISE and Aruba Clearpass

• Design, configure and implement Aruba wireless for two multibuilding campus locations (18 buildings), 330 administrative, 26 call center and 2600 retail locations nationwide. Use Aruba Airwave for monitoring, troubleshooting and reporting.• Design, configure and implement Aruba Clearpass for guest networking authentication.• Design, configure, and implement network element configurations. (Cisco and Aruba)• Troubleshoot multiplatform designs utilizing Airmagnet and Wireshark (packet captures)• Assess customer requirements including site surveys if required.• Perform capacity analysis of circuits, routers, switches, IP’s, PBX’s, Voice Mail Systems, Power requirements, Space Management within MDF rooms and IDF closets.• Assist in evaluating and proposing new networking technologies and devices for life cycle management.• Prepare budgetary cost estimates, issuing Project Authorizations, Purchase Requisitions.• Manage contractors, and coordinating system upgrades with other participating Enterprise Services groups.• Perform cabling bid process (includes material order)• Provide detailed design (Visionael and AutoCAD)

Analyze, engineer, project manage, and maintain voice network equipment for Kansas City area.•Coordinate installation, equipment upgrades, and capacity expansion of telecommunications equipment.•Prepare budgetary cost estimates, issuing Project Authorizations, Purchase Requisitions.•Manage contractors, and coordinating system upgrades with other participating Enterprise Services groups.•Manage and coordinate upgrades and maintenance on the Optivity Telephony Manager (OTM) database. •Build and install I2050 and I2004 IP phones.

Backup for phone/voicemail training if necessary•Project Manager for Kansas City based Option 11/81 installs•Campus voice programming•Communicate with engineers on all construction changes for campus buildings.•Conduct weekly CPE meetings with members of the Relocation team to track progress of upcoming campus moves.•Administer and build voicemail boxes.

Kelly Technical Services/Contracted To Sprint

Lead teams of individuals responsible for the technology components of relocating Sprint employees, labs, control centers and production computer platforms to and within the new Sprint World Headquarters Campus.•Oversee all operation project moves of 50 or less clients and assign these moves based on availability of other project managers.•Plan and update space planning for all of the Campus Technology Operation organization.•Identify and manage any necessary technology platform conversion efforts in advance of the relocations.•Determine physical program requirements for any technical spaces required on the campus.•Lead desktop migration projects for conversions of desktop operating systems, software applications, and general setup.•Point of contact for Enterprise Information Systems organization to communicate status of current and upcoming campus projects at the weekly relocation planning meetings.•SmoothMove (database used to track client detail) database administrator. (check daily back-ups, run reports, etc.)

Assist in collecting technical information for each group moving to the new Sprint World Headquarters Campus.•Collect all pertinent information pertaining to each individual PC by visiting each site. (Network type, NT passwords, NT account names, NT domain names, host names, etc.). •Query data as needed using Microsoft Access and submit data to Campus Technology Relocation Team.

Help Desk Support for 35 end-users (hands-on and phone) •Installation of new PCs, hardware and software.•Administer program’s Local Area Network (LAN). Use Enterprise Administrator to create, add, delete, and fully manage user accounts on the domain.•Maintain and update program web pages. •File server and print server administration.•Database management.•Training coordinator for program staff. •Attend Information Resource Manager (IRM) meetings twice a month for updates and issues of the department; serve as back up.